Solution Engineer

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

Why is this role important at Infobip
Our Solutions Engineer will be a mediator between Infobip and customer deployers/development technical teams providing an accurate technical solution and expertise. The engineer in this role takes part in the activities for Infobips customers product proposals deployments connectivity and integrations improvement of their current implementations solution design and delivery.

In order to deliver the desired business results Solution Engineers collaborate with the regional teams and act as a project manager or assist the more experienced project leads.

You know you are doing a good job when you:

• Have a strong knowledge of all technical aspects of Infobips products and solutions.
• Understand the customers businesses knowing exactly which of our products can help them evolve their business.
• Integrate Infobip Products into our clients systems (custom-scripted API SFTP and other solutions over CPaaS SaaS services).
• Can identify new and innovative use cases for Infobips products and solutions.
• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
• Conduct demos POCs and solution integration enablement sessions for customers and document with meeting minutes summaries.
• Ensure the highest degree of customer satisfaction during the implementation of the project.
• Collect the technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle the technical and security questionnaires.
• Ensuring that all the projects are delivered on time within scope and budget.
  

The engineer on this level focuses on learning Infobips products and solutions as well as the business processes. Having an intermediate level understanding on project management s/he successfully performs project related tasks consults with the senior engineers Solution Architects and Solution Managers on the assigned projects.

What Were Looking For

• Experience in technical implementation solution delivery technical consulting or project-based roles.
• Advanced English proficiency (written and spoken) required for both client engagement and day-to-day collaboration with internal teams across the region.
• Experience working with technical projects end-to-end from kickoff through go-live.
• Basic knowledge of AI concepts and tools including prompt engineering LLMs (Large Language Models) and MCP (Model Context Protocol).
• Strong communication and presentation skills able to communicate assertively with both technical and non-technical audiences and to confidently lead training sessions workshops and client consultations.
• Ability to engage in presales conversations understanding client needs and connecting business requirements to technical solutions.
• Ability to read and work with technical documentation and understand integration concepts at a functional level.
• Problem-solving mindset proactive resilient and comfortable finding solutions in complex or ambiguous situations.
• Knowledge of business process modeling and customer journey design with the ability to create clear and intuitive process flows and documentation that can be easily understood by both technical and business stakeholders. Experience with tools such as Miro Figma or similar is preferred.
• Degree in engineering IT systems computer science business administration or a related field.

Nice to Have

• Basic understanding of conversational design and chatbot logic including how chatbot solutions are structured and implemented in customer-facing environments.
• Familiarity with CPaaS platforms or communication technologies such as SMS chatbots contact centers or omnichannel solutions.
• Spanish proficiency.

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.