ServiceNow Senior Engineer

About Orbia:

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities buildings agriculture and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure data communications chemicals and 2018 Orbia Advance Corporation bought a majority stake in Israeli-based Netafim the worlds leader in drip irrigation and is helping the world grow more with less as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation water and food scarcity and a growing and aging population. Were already a global leader in Polymers Fluor Building & Infrastructure Datacom and Precision Irrigation. We have embarked on a CEO-led transformation as part of our journey to become a truly purpose-led future fit company.

Were Hiring: ServiceNow Senior Engineer Remote Brazil

Are you passionate about ServiceNow and eager to make an impact in a global environment Join our team as a ServiceNow Senior Engineer and help drive innovation automation and continuous improvement across our enterprise ServiceNow platform.

Location: Remote Brazil

Scope: Global

Full-Time

About the Role

As a ServiceNow Senior Engineer you will be responsible for supporting developing and enhancing ServiceNow solutions that improve business processes and user experiences across the organization. You will collaborate with global stakeholders resolve complex platform issues develop automation solutions and contribute to the ongoing evolution of our ServiceNow ecosystem.

This role combines platform support development configuration integrations and continuous improvement initiatives.

What Youll Do

Manage and resolve incidents and service requests within agreed SLAs

Troubleshoot and provide functional and technical solutions across ServiceNow modules

Develop enhancements workflows catalog items and platform configurations

Support integrations and automation initiatives

Perform Root Cause Analysis (RCA) and recommend long-term solutions

Collaborate with developers architects and business stakeholders globally

Monitor platform performance and ensure platform stability

Maintain technical documentation and knowledge articles

Support testing and user acceptance activities

Drive adoption of ServiceNow best practices and capabilities

What Were Looking For

3 years of hands-on ServiceNow experience

ServiceNow Certified System Administrator (CSA) - Required

ServiceNow Certified Application Developer (CAD) - Required

Experience with:

• ITSM

• SPM (Strategic Portfolio Management)

• Service Catalog / Catalog Management

• Flow Designer

• Integration Hub

• Virtual Agent

• Now Assist

Experience with:

• JavaScript

• Glide API

• REST/SOAP integrations

• Workflow automation

Strong problem-solving and troubleshooting skills

Fluent English communication skills

Ability to collaborate with global teams and occasionally overlap with India business hours

Nice to Have

CIS Certifications (ITSM SPM ITOM HRSD)

Experience with ITOM and HRSD modules

Agile/Scrum experience

Experience in global enterprise environments

Why Join Us

Work with a global team

100% Remote within Brazil

Opportunity to impact enterprise-wide digital transformation initiatives

Exposure to cutting-edge ServiceNow technologies including AI-powered capabilities

If youre ready to take your ServiceNow career to the next level wed love to hear from you!


Our Global brands: Dura-Line Koura Global Vestolit Netafim Alphagary Wavin.

They offer a broad range of value-added solutions and finished products that contribute to customers success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship Orbia Advance Corporation delivers Total Value to customers employees and investors worldwide every day.