Service Support Senior Coordinator

• Position Summary:Provides administrative data management and business intelligence support to Service Operations and Governance teams with a strong focus on database consolidation reporting and analytical support. The role is responsible for collecting organizing validating and structuring data from multiple sources supporting the creation of reports dashboards and performance analyses used by management.

  This position is suitable for earlycareer professionals or students with interest in data BI reporting and operational analytics acting as a foundational support role for datadriven decisionmaking.

• Responsibilities:
  • Collect consolidate and maintain data from multiple systems spreadsheets and databases related to service operations and administrative controls.
  • Support the development maintenance and update of databases used for reporting and analysis.
  • Prepare standardized reports control files and dashboards to support operational and performance monitoring.
  • Support basic Business Intelligence activities including data preparation validation and organization for BI tools and dashboards.
  • Ensure data accuracy consistency traceability and version control across reports and databases.
  • Support KPI tracking indicators followup and basic trend analysis.
  • Assist in the preparation of management reports presentations and analytical materials.
  • Organize data documentation definitions and reporting logic to support governance and continuity.
  • Support administrative routines related to service governance controls and reporting cadence.
  • Work closely with analysts and managers to support data requests and analytical needs.
  • Ensure compliance with internal data governance reporting standards and documentation practices.

  • Identify data gaps inconsistencies and improvement opportunities in reports databases and information flows.

• Qualification Requirements:

Minimum Job Qualifications

• Entrylevel experience or internship in administrative data reporting BI or analytical roles.
  • Strong analytical thinking and attention to detail.
  • Solid knowledge of spreadsheets (Excel or similar) including tables formulas and data organization.
  • Ability to work with structured and semistructured data.
  • Strong organizational skills and ability to manage multiple data sources.
  • Basic understanding of reporting KPIs or data analysis concepts.

Preferred Qualifications

• Exposure to databases BI tools or reporting platforms (Power BI dashboards data models or similar).
  • Basic knowledge of data structures data validation and information governance.
  • Experience supporting operational or service teams through reports and data analysis.
  • Interest in data analysis BI or analytics career path.
  • Spanish language skills are a differential but not mandatory.
• Education & Certifications:
  • Ongoing or completed Bachelors degree in: Data Science Engineering Information Systems Business Administration Statistics or related fields
  • Degree completion is not mandatory provided the candidate demonstrates analytical capability and technical aptitude.

• Physical Requirements:No Special Physical Requirements

• Environmental Demands:No Special Environmental Demands

• TRAVEL TIME REQUIRED: None