Service Ops & Market Execution Lead LATAM

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized unique talents will help patients on their journey to wellness. Learn more at are looking for the best talent for Service Ops & Market Execution Lead LATAM

Purpose: The Service Operations & Market Execution Lead is responsible for supporting theLatinAmerica S&OE execution capability across the Distribution Center (DC) networkof 0-3 role ensures consistent timely and exception-based execution across distribution operations to protect service and manage short-term operational constraints. It supports the coordination of execution decisions by connecting site operations Customer Service Deliver Planning interfaces and partner role contributes to aligning execution priorities and helps ensure that DC operations operate in a coordinated and disciplined manner acrossLatinAmerica.

Responsibilities:

• Execute S&OE Governance: Support the Latin America S&OE operating model ensuring consistent execution routines escalation paths and decision cadence.
• Coordinate Short-Term Execution: Provide visibility of risks (service inventory capacity backorders) and ensure alignment across sites and stakeholders.
• Drive Decision Execution: Support trade-off discussions and ensure clear communication tracking and follow-through of decisions and actions.
• Enable Customer & Market Alignment: Partner with Customer Service and site operations to support prioritization and maintain transparency of customer-impacting decisions.
• Integrate Site Execution: Ensure alignment between site-level execution and regional governance reinforcing consistency accountability and readiness.
• Monitor Performance & Improvement: Track adherence to processes identify recurring gaps and support continuous improvement initiatives.

Job requirements:

• Bachelors degree required (Supply Chain Operations Engineering Business or related field preferred)
• Experience in supply chain operations distribution logistics or customer service operations
• Exposure to multi-site operations or network environments preferred
• Strong analytical and problem-solving skills
• Ability to operate in a fast-paced matrixed environment

Core competencies:

• Business & Execution Acumen: Applies data and insights to identify risks inform decisions and drive execution excellence.
• Collaboration & Stakeholder Alignment: Builds strong partnerships across functions to ensure alignment and coordinated outcomes.
• Accountability & Ownership: Demonstrates ownership of results ensuring timely escalation follow-through and delivery.
• Continuous Improvement Mindset: Proactively identifies gaps and supports initiatives that enhance efficiency and performance.
• Communication & Influence: Clearly communicates risks priorities and decisions influencing stakeholders with transparency and structure.

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