Service and Repair Manager
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
People LeaderAll Job Posting Locations:
São Paulo BrazilJob Description:
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
DePuy Synthes is recruiting for a(n)Service and Repair ManagerlocatedinBrazil.
Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics companyoperatingasDePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.
Job Overview
This role providesstrategic and operational leadership forService& RepairinBrazil supporting the Commercial organization by ensuringhighqualitytechnical service customer satisfaction and operational excellence. The leader is accountable for translating commercial and customer needs into effective serviceand repairexecution developing strong teams and driving continuous improvement across service delivery. The role has a direct impact on customer experience business continuity and brand reputationfor DePuy Synthes.
Key Responsibilities
Lead and manage Service& Repairteams acrossBrazil including performance management coaching and talent development.
Execute regional Field Service operational plans aligned with commercialobjectives service KPIs and customer commitments.
Ensure consistent highquality installation maintenance and technical support of DePuy Synthes products in customer environments.
Partner closely with Commercial Supply Chain and Quality teams to support business growth and customer satisfaction.
Drive compliance with regulatory safety and quality standards across all Service& Repairactivities.
Monitor and improve service performance metrics customer feedback and operational efficiency.
Manage resources schedules and service coverage to meet regional demand and servicelevel expectations.
Champion Johnson & Johnson Credo values and leadership behaviors across the Field Service organization.
Qualifications
Education
Bachelors degree(Engineering Technical Business or related field).
Advanced degree (MBA or equivalent) preferred.
Experience and Skills
Required:
68 years of relevant work experiencein Field Service technical operations or related commercial support functions.
Demonstrated peopleleadership experience managing technical or service teams.
Strong understanding of field service operations customer support models and performance metrics.
Experience partnering with Commercial or Sales organizations to support businessobjectives.
Ability to lead operational execution while driving continuous improvement initiatives.
Preferred:
Experience inmedical devices orthopedics or regulated healthcare environments.
Regional or multicountry leadership experience across Latin America.
Strong changemanagement and stakeholdermanagement capabilities.
Other:
Languages:Portuguese; Englishproficiencyfor regional and global collaboration.
Travel:Up to 20%
Certifications:Technical or servicemanagement certifications preferred but not.
Drivers License:Valid drivers licensedue to field and customer site travel.
For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.
Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnsoniscommitted to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to requestan accommodation external applicants please contact us via internal employees contactAskGSto be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Compliance Management Customer Service Customer Support Operations Customer Support Trends Developing Others Empowering People Inclusive Leadership Leadership Performance Measurement Product Lifecycle Management (PLM) Project Management Office (PMO) Quality Assurance (QA) Resource Management Resource Planning Service Request Management Team Management Technical Credibility Technical WritingRequired Experience:
Manager
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
