Senior Toxic Management Analyst

At Cadmus we believe that technology only makes sense when it truly transforms lives and businesses. For over 30 years we have been building solutions that combine innovation closeness and real impact and this is just the beginning.

Here you are no longer just another person. You are the protagonist of a journey that values ideas fosters growth and makes room for the new. Our culture recognized by GPTW reflects what we experience every day: collaboration continuous learning and respect for people.

If you want to be part of a team that not only keeps up with the future but helps build it Cadmus is the place for you. Come grow with us.

• Role Summary
  The Toxic Management Analyst supports the Toxic Asset Management (TAM) program which governs
  technology assets that have reached or are approaching End of Support or End of Life and may pose
  financial reputational or regulatory risk. The role validates lifecycle data across multiple source
  systems investigates gaps and discrepancies performs root cause analysis and works with service
  owners technical teams risk stakeholders and leadership to establish remediation plans and
  committed dates. Fluent English is required for collaboration with local and global stakeholders.

Key Responsibilities

• Define document and continuously improve Toxic Asset Management processes workflows
  standards and training materials for multiple audiences.
• Execute Toxic Asset Management activities to ensure accurate monitoring of current and forward
  looking toxic assets.
• Review validate and reconcile lifecycle data across CMDB ServiceNow endpoint management
  discovery vulnerability and approved reporting repositories.
• Maintain audit-ready evidence supporting reported results findings and remediation actions.
• Investigate reporting inaccuracies unexpected asset discoveries trend changes ownership gaps
  duplicate records stale records and remediation issues.
• Perform root cause analysis and document corrective actions and controls to reduce recurrence
  risk.
• Coordinate with remediation owners service owners risk stakeholders and technical teams to
  clarify ownership dates risks blockers and required follow-up.
• Design and maintain service measurements Critical Success Factors KPIs dashboards and
  executive-ready governance reporting.
• Drive improvements in reporting quality dashboard design automation process compliance and
  stakeholder accountability.

Required Qualifications / Skills

• Experience supporting technology operations asset management configuration management
  lifecycle management risk management compliance audit support or related IT governance
  functions.
• Strong proficiency in Excel reporting tools dashboards and trackers including data validation
  reconciliation discrepancy investigation and accurate communication of findings.
• Working knowledge of ServiceNow CMDB or equivalent ITSM and asset repositories.
• Strong analytical judgment problem-solving skills attention to detail and ability to work with
  incomplete inconsistent or conflicting datasets.
• Strong written and verbal communication skills including the ability to summarize complex issues
  for technical non-technical and senior leadership audiences.
• Ability to manage multiple priorities maintain organized documentation and drive accountable
  stakeholder follow-up.
• Fluent English both written and spoken for internal Organizational Entity and global stakeholder
  communication.
• Strong organization execution initiative negotiation stress tolerance customer focus and
  collaboration skills.

Preferred Qualifications

• Experience performing root cause analysis for reporting compliance data quality or technology
  process issues.
• Experience creating executive presentations governance reporting leadership communications
  or audit-ready evidence packages.
• Experience facilitating meetings requirements discussions process improvement sessions or
  stakeholder working groups.
• Familiarity with discovery endpoint management and vulnerability data platforms or equivalent
  systems.
• Proficiency in Power BI and data query tools such as SCCM or SSRS including translating data
  insights into executive-ready reporting.

Experience Requirements

• 3 to 4 years of relevant professional experience.
• Evidence of delivery in enterprise-scale regulated compliance-driven or audit-focused
  environments.
• Exposure to ITSM disciplines such as Software Asset Management Hardware Asset Management
  Configuration Management Release Management Change Management Incident Management
  and Problem Management.
• Individual contributor experience with strong stakeholder-facing ownership; no formal technical
  leadership or mentoring responsibility is required.

Education

• Four-year degree in a related field of study or equivalent work experience.
• In lieu of a degree 3 to 5 years of direct or indirect exposure to relevant ITSM disciplines.
• No specific certifications are required.

Working Model & Collaboration

• Brazil based role with a 100% remote working model.
• Close collaboration with service owners technical teams risk stakeholders and senior
  leadership across local and global Organizational Entities.
• Daily use of email SharePoint service management tools and Excel to support recurring monthly
  cycles governance routines and leadership reporting.
• Schedule flexibility should be confirmed for interviews releases and critical monthly deadlines.