Senior Site Reliability Engineer, GWCP

Summary

Job Description

Drive Reliability Automation & Scale

• Design build and operate highly reliable scalable infrastructure for a multi-tenant SaaS platform.

• Automate deployment provisioning and operational workflows across cloud infrastructure and applications.

• Develop internal tools services and frameworks to improve efficiency and reduce manual effort.

• Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems.
  

Improve Platform & Infrastructure

• Contribute to core platform systems by building features resolving issues and enhancing reliability.

• Partner with development teams to ensure systems meet availability performance and scalability requirements.

• Proactively identify risks bottlenecks and failure modes and implement solutions before they impact customers.

Observability Incident Management & Resilience

• Build and maintain observability systems (metrics logging tracing dashboards).

• Define and track Service Level Objectives (SLOs) and reliability metrics.

• Lead or contribute to incident response root cause analysis and blameless postmortems.

• Drive improvements toward self-healing systems and reduced operational toil.

Security & Identity

• Design and support secure access patterns including SSO SAML and OAuth-based authentication systems.

• Ensure platform services meet security and compliance standards.

Enablement & Collaboration

• Collaborate across engineering teams providing guidance feedback and hands-on contributions.

• Create and maintain documentation runbooks and training materials.

• Mentor engineers and promote best practices in reliability engineering and automation.

Technical Expertise

• Strong programming skills in Python or Go (Java/Spring Boot is a plus).

• Deep experience with AWS and building/operating production systems at scale.

• Hands-on expertise with Kubernetes (EKS) Docker Helm CNI and Ingress networking.

• Strong understanding of Kubernetes primitives and patterns (deployments services operators etc.).

• Experience with Infrastructure as Code (Terraform Terragrunt or similar).

• Solid understanding of Linux systems and networking fundamentals.

Observability & Operations

• Experience with observability platforms such as Datadog Prometheus OpenTelemetry or CloudWatch.

• Familiarity with incident management practices and production support in a microservices environment.

• Experience with messaging/streaming systems (e.g. Kafka SQS) and relational databases (e.g. Aurora RDS) is a plus.

Security & Identity

• Working knowledge of SSO SAML OAuth and identity providers (Okta is a plus).

DevOps & Delivery

• Experience with CI/CD and GitOps tools such as GitHub Actions TeamCity Jenkins FluxCD or Bitbucket.

• Comfortable working in agile environments (Scrum Kanban).

Mindset & Collaboration

• Strong troubleshooting and problem-solving skills with a proactive systems-thinking mindset.

• Passion for automation: If you have to do it more than once automate it.

• Excellent communication skills and ability to work across distributed teams.

• A collaborative team player who can influence mentor and lead through technical expertise.

• Demonstrated ability to leverage AI and data-driven insights to improve productivity and outcomes.

Preferred Qualifications

• Bachelors degree in Computer Science or related field (or equivalent experience).

• Experience supporting large-scale SaaS platforms.

• Exposure to modern platform frameworks such as KubeVela (OAM) or Crossplane.

• AWS or Kubernetes certifications.

• Contributions to open-source projects.

• Work on a mission-critical global platform used by leading insurers.

• Solve complex real-world problems at scale.

• Be part of a collaborative high-impact engineering culture.

• Opportunity to shape the future of a rapidly evolving cloud platform.

AI & Innovation at Guidewire

We foster a culture of curiosity and innovation empowering engineers to responsibly leverage AI and emerging technologies to drive continuous improvement efficiency and better outcomes.

About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.