Senior Platform Admin

The Role

• This is an exciting opportunity to join Fastmarkets at a pivotal moment in our digital growth journey. As a Senior Platforms Administrator you will become a core member of a global team delivering a best-in-class Salesforce platform that underpins our commercial operations.

  Salesforce is our key operational platform for all sales & services processes: leads opportunities quotes orders automated fulfilment and service cases. This is a complex high-impact environment and you will take primary ownership of managing internal user support cases acting as the first point of contact for CRM-related queries issues and requests from users based predominantly in the Americas and APAC regions. You will play a critical role in ensuring timely resolution maintaining platform stability and delivering a high-quality support experience that enables day-to-day business operations.

  You will also contribute to the ongoing improvement of the platform. This includes engaging with stakeholders to gather requirements configuring Salesforce to deliver regular incremental enhancements that meet evolving business needs as well as supporting the CRM Project team with configuration testing and user training activities to drive successful adoption of new capabilities.

  You will be a motivated solutions-focused individual who thrives in a collaborative team but is also comfortable working independently. You will be working with an experienced team of Salesforce specialists based in London England and Sofia Bulgaria. This is a hands-on role with direct exposure to Sales Marketing Technology Customer Service and Operations teams as well as external vendors

Principal Accountabilities

Systems you will directly own and support:

Salesforce Sales Cloud Service Cloud and CPQ

Salesforce MFA & SSO

LeanData

DocuSign

Dun & Bradstreet (D&B)

Tools you will use regularly:

Jira

Microsoft 365 including Copilot

Data Loader

Lucidchart / Visio

Day-to-day responsibilities:

Manage resolve and escalate support tickets for the Salesforce CRM platform ensuring timely resolution and clear communication with end-users.

Identify and resolve data quality issues; define and enforce data standards across the platform.

Maintain accurate tracking and reporting of support tickets Configure the Salesforce platform to deliver regular incremental enhancements that meet evolving business needs.

Support the CRM Project team with configuration testing and user training activities.

Collaborate with the project team to identify and address technical debt proactively.

Manage senior stakeholders providing clear communication influencing decision-making and ensuring alignment on Salesforce priorities and outcomes.

Be the primary contact for Salesforce during Americas PM (i.e. after London office hours)

How you will work:

Engage with end-users ensuring clear communication expectation setting and delivery of a responsive high-quality support experience.

Build deep knowledge of Salesforce and related applications and how they shape the flow of customer and order data always looking for ways to optimise workflows and consolidate strong analytical and problem-solving skills to resolve support tickets with accuracy and efficiency.

Manage multiple concurrent activities with a high level of accuracy and attention to detail.

Develop a thorough understanding of the business data model and internal data infrastructure as it relates to customer data management.

Work closely with team members and key stakeholders to align CRM capabilities with business goals and streamline processes.

Maintain a delivery-focused can-do mindset at all times.

Key Stakeholders

Revenue Operations

Customer Success

Client Services

Sales users

Marketing

CRM Project Team

Fastmarkets Technology Team

Qualifications :

We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.

If you are open-minded curious resilient solutions-oriented and committed to promoting equality then read on.

KNOWLEDGE EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated driven and have a passion to be part of a fast-paced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Essential:

Certified Salesforce Administrator (ADM-201) or demonstrable equivalent experience

Strong understanding of Flows

Basic understanding of Apex

Strong proficiency in Microsoft Office Suite particularly Excel

Excellent written and verbal communication skills; confident working across multiple business functions

Strong planning and organisational skills; able to prioritise competing demands and meet deadlines consistently

Proven experience troubleshooting Salesforce and its associated processes

Experience working with large-scale complex and distributed datasets

Comfortable working within Agile and Scrum methodologies actively contributing to iterative delivery and continuous improvement initiatives Desirable:

Experience with marketing automation and/or fulfilment processes

Familiarity with order management and fulfilment applications Business analysis or process re-engineering experience

Prior Salesforce customer service experience

Salesforce CPQ experience or equivalent SaaS CPQ platform knowledge

Certified Salesforce Platform App Builder or equivalent experience

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process please inform us so we can make the necessary arrangements.

Reward and benefits at Fastmarkets

We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards youll have access to a range of core benefits and a flexible allowance giving you the freedom to tailor your package to suit your lifestyle wellbeing and financial priorities. We know that everyones needs are different so weve designed our benefits to support our diverse global team wherever theyre based.

Specific benefits may vary by country and role.

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work :

No

Employment Type :

Full-time