Sales Development Representative

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Sales Development Representative (SDR) you will be the first point of contact for inbound leads at Infobip. Your mission is to respond fast qualify effectively and connect prospects with the right Sales or Partnership teams. This role is a key entry point into our commercial organization with strong exposure to Marketing Sales and our platform.

What youll do

• Manage inbound leads for your region responding within strict SLAs
• Qualify prospects via inbound calls chat-apps and contact forms
• Identify customer needs segment and vertical early to route leads correctly
• Set up high-quality meetings for Account Executives in Tier 1 and Mid-Market teams
• Maintain accurate lead account and activity data in Salesforce
• Verify and enrich lead and account information using approved tools
• Act as a quality checkpoint to ensure leads are ready for sales engagement
• Collaborate closely with Marketing to improve lead quality and conversion
• Continuously learn Infobip products solutions and business use cases

What success looks like

• Consistently meeting speed-to-lead SLAs
• Strong conversion from lead to meeting set (MQL to SAL)
• High-quality handovers accepted by Account Executives
• Achievement of quarterly meeting set and meeting attended targets
• Contribution to pipeline revenue and GP through qualified opportunities

What makes you a strong fit

• Interest in sales business development or B2B tech environments
• Strong communication skills and confidence engaging with customers
• Advanced/Fluent English
• Comfortable working with targets SLAs and structured processes
• Organized data-driven and detail-oriented
• Curious coachable and open to continuous feedback

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.