Sales Administrator

Sales Administrator - Sao Paulo Brazil

Position Overview

The Sales Administrator supports the sales team by managing administrative tasks maintaining customer data coordinating sales processes and ensuring smooth operational workflows. This role plays a critical part in improving sales efficiency and delivering a high-quality customer experience.

Key Responsibilities

Sales Support

• Assist the sales team with preparing quotations proposals and contracts
• Process orders track shipments and ensure timely delivery
• Maintain up-to-date records of customer interactions in CRM systems
• Coordinate with internal teams (finance logistics marketing) to support sales activities

Data & Reporting

• Generate regular sales reports dashboards and performance metrics
• Analyze sales data to identify trends and support decision-making
• Maintain and update product pricing customer records and sales databases

Customer Service

• Act as a point of contact for customer inquiries and order status updates
• Handle customer issues and escalate when necessary
• Ensure high levels of customer satisfaction through timely responses

Process Optimization

• Identify opportunities to improve sales processes and administrative workflows
• Support implementation of new tools systems or technologies

AI & Technology (Preferred)

• Basic understanding of Artificial Intelligence (AI) concepts and tools
• Experience using AI-powered tools for sales analytics forecasting or customer insights is a plus
• Familiarity with CRM platforms with AI capabilities (e.g. Dynamics 365 Salesforce Einstein)
• Ability to leverage automation tools to improve efficiency and reduce manual tasks

Qualifications

Education

• Bachelors degree in Business Administration Sales Marketing or related field (preferred)

Experience

• 25 years of experience in sales administration or support roles
• Experience working with CRM systems and sales tools

Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Excel PowerPoint Word)
• Analytical mindset with attention to detail
• Ability to work collaboratively in a fast-paced environment

Preferred Skills

• Knowledge of AI-driven sales tools and automation platforms
• Experience with data analysis and reporting tools (Power BI Excel advanced)
• Exposure to digital transformation initiatives in sales operations

Key Competencies

• Problem-solving and critical thinking
• Customer-oriented mindset
• Adaptability and willingness to learn new technologies
• Strong time management and prioritization

About InterSystems

InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.