Process Improvement, Program Manager, External Fulfillment Operational Excellence

Were looking for a results-oriented Program Manager to join Amazons BR External Fulfillment Operational Excellence team and own the metrics processes and launches that define how we scale. This isnt a supporting role; youll be at the center of how we operate driving the initiatives that directly shape seller experience operational efficiency and marketplace growth across Brazils external fulfillment network.

Youll lead from problem to solution: identifying whats broken through data designing whats next and launching programs that stick. Youll partner with Product Operations and Tech teams to turn complexity into clarity building the measurement frameworks process standards and launch playbooks that let us move faster without breaking things.

If you thrive on ownership love making sense of ambiguity and want your work to be visible in the numbers that leadership tracks this is your role.

Key job responsibilities
Drive process improvement Own end-to-end initiatives that leverage data-driven methodologies (e.g. Lean Six Sigma statistical analysis) to identify inefficiencies and deliver measurable operational gains.

Partner cross-functionally Collaborate closely with Product Engineering and Program teams to design and launch operational excellence programs that scale across the organization.

Define and own success metrics Establish KPIs and measurement frameworks to quantify program impact; build dashboards and reporting cadences that surface insights to the right audiences.

Architect scalable solutions Translate complex operational challenges into well-scoped repeatable processes and tooling that reduce manual effort and improve reliability.

Maintain program rigor Develop clear documentation requirements artifacts and runbooks that keep programs on track and enable seamless handoffs.

Influence senior leadership Synthesize findings into crisp narratives; present data-backed recommendations to Directors and VPs with clear tradeoffs and proposed paths forward.

Align stakeholders at all levels Navigate competing priorities across multiple teams and organizational layers to build consensus and unblock execution.

A day in the life
As a Process Improvement PM youll lead process mapping sessions to identify operational bottlenecks and friction points in our external fulfillment network. Youll conduct root cause analysis create value stream maps and design streamlined solutions that remove business barriers. Your day will involve facilitating workshops with stakeholders to identify process constraints develop innovative solutions and implement frictionless processes. Youll focus on eliminating redundancies simplifying workflows and creating standardized procedures that scale across the network. Through continuous improvement methodologies youll monitor the effectiveness of implemented changes gather stakeholder feedback and iterate on solutions to ensure sustainable process optimization

- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL

- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in driving end to end delivery and communicating results to senior leadership

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