Print Production Manager

About SGX

SGX part of the Propelis Group brings together more than 150 years of combined experience from SGS&Co and SGK forming a powerhouse in packaging graphics prepress and print production. We offer a full suite of solutions including artwork and file preparation plate and cylinder production and metal deco services supported by advanced technology and a global footprint.

The purpose of this role is to ensure a wide range of new and existing client print production projects are managed effectively and efficiently. The successful candidate will supervise day-to-day print department operations including policy procedure labor utilization cost quality and capacity while often working against very tight deadlines.

This role provides oversight technical leadership and day-to-day management for a small team dedicated to delivering high-volume projects from initial brief to completion. Responsibilities include acting as a core liaison managing production workflows ensuring product launch timelines and optimizing operational costs.

This position requires strong client-facing communication a solid understanding of diverse printing processes and people management skills. The ideal candidate will be highly customer-focused capable of mentoring a team and comfortable driving quality and consistency within a fast-paced print production environment.

To provide superior print production management and service excellence in coordination with the regional leadership teams:

• Understand corporate guidelines thoroughly and brief jobs clearly to the corresponding cell units.

• Take comprehensive project briefs and strictly follow established procedures for costing and quoting.

• Serve as the key primary liaison between the client and SgX.

• Work directly with clients and printers to collate all required technical information to initiate jobs.

• Contribute deep technical print knowledge in pre-production meetings and brief off-site production cells.

• Liaise directly with printers to resolve any print technical issues and periodically gather the latest printer specifications.

• Manage and track end-to-end projects from initial artwork design through to final print execution ensuring product launch timelines are met.

• Operate and oversee day-to-day print shop operations under strict deadline constraints.

• Promote service and consistently exceed customer expectations through proactive vigilance regarding present and future client needs.

• Research and implement process improvements in setup procedures to drive cost optimization.

• Monitor and improve the overall quality consistency and execution of all print deliverables.

• Manage labor utilization and effectively plan direct and coordinate team activities to ensure goals are accomplished.

• Mentor coach train and develop team members executing supervisory responsibilities including formal staff performance reviews.

• Support the development of department policies and procedures as well as company-sponsored events.

• Participate in CAR (Corrective Action Request) investigations and utilize client-appointed systems to record all completed quality checks.

• Other ad-hoc projects and responsibilities as assigned by Site Cell or Lead Management.

An individual who has:

• Strong analytical prioritizing interpersonal and problem-solving capabilities.

• Exceptional project management skills from conception to completion.

• Self-motivation critical attention to detail and a strict adherence to deadlines and reporting.

• Strong verbal and written communication skills including analysis interpretation and reasoning.

• A solid understanding and practical application of mathematical concepts.

• The ability to develop and maintain collaborative relationships with peers across the organization as well as internal and external clients.

• The ability to work exceptionally well autonomously and within a team in a fast-paced deadline-oriented environment.

• The ability to positively work with and influence peers and senior management teams.

• Solid print knowledge spanning different printing processes including Flexo Offset Dry offset Gravure etc.

• High proficiency in MS Office Suite Outlook and internet applications.

• Basic knowledge of the Adobe Creative Suite with a mandatory basic understanding of Photoshop (CS6 or above).

• Experience working in mixed end-user environments (PC and Macintosh) is considered an asset.

• Strong presentation budgeting and client service/sales skills.

This person will have frequent contact with:

• Clients to effectively manage requirements translate needs into workable solutions and maintain proactive relationships.

• Printers and External Suppliers to exchange technical specifications resolve print issues and monitor production quality.

• Internal Off-site Production Cells and Supporting Departments to coordinate workflows from artwork design through to final print.

• Assigned Team Members to provide ongoing mentoring coaching training and performance management.

• Lead Print Production Cell and Site Management for reporting escalation and alignment on operational goals.

Opportunity to develop within the technical production and leadership tracks at SgX through a proven track record of operational excellence team leadership cost improvement and commitment to maintaining superior print quality standards alongside professional growth.

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills:

• Academic Qualification: Bachelors Degree in Business Graphic Arts Print/Packaging Production or a related field.
• Professional Qualification: Must successfully pass the Farnsworth-Munsell Hue Test.
• 6 years of progressive print production experience or an equivalent combination of education and experience.
• 3 years of experience in a leadership or supervisory role (direct or indirect) with prior managerial experience preferred.
• Language Ability: Native fluency in Portuguese is required. Professional fluency in either English or Spanish is also required.

• Work Model: Hybrid with visits to our office to the customer and/or printer if needed. Occasional local national and/or international travel required

Required Experience:

Manager