Partner Experience Specialist, PSX Experience, Services & Sustainability

The Partner Experience Specialist owns the partner-facing side of the experience program for AMZLs external partner network across the EDSP AMPL AMXL and OTR channels in Brazil. Sitting within the Experience Services & Sustainability pillar of the Partner Strategy & Experience (PSX) team this role engages partners analyzes what satisfaction and sentiment data reveal about their experience and turns those insights into prioritized action continuously improving the mechanisms that close the loop back with partners.
This is a strategic ownership role at the intersection of partner engagement analytics and operations built for someone who can build trust with partners let rigorous analysis drive the priorities and take the initiative to improve how the network listens prioritizes and closes the loop on partner experience. It calls for someone who influences operational and support teams without direct authority to act on what partners tell us and who sees space to raise the bar rather than simply keeping the program running.


Key job responsibilities
Own the partner listening mechanisms end-to-end keeping them aligned with the Brazilian program across all four channels
Analyze partner satisfaction and sentiment results across the program channels attributing them to root causes and identifying the specific drivers behind partner experience.
Run a recurring review that turns feedback into corrective action prioritizing what the network tackles first bringing the owners of each experience area together requiring an action plan wherever satisfaction drops below threshold and driving those actions to completion
Lead recurring partner engagement forums that build trust and close the loop on committed improvements.
Produce the recurring experience reports that give leadership visibility into partner experience and its risks.
Monitor sentiment as an early risk signal and escalate emerging risks to the right teams.
Identify opportunities to improve the experience program benchmarking proposing and adapting proven mechanisms to accelerate program maturity in Brazil.


A day in the life
In your daily role youll combine fieldwork with data analysis running connection forums and roundtables visiting stations and building the trust that gets you honest feedback while also spending significant time interpreting satisfaction and sentiment results to understand what they actually mean for the Brazilian network. Youll attribute issues to root causes rather than symptoms using data to distinguish signals from noise. From there youll decide where the network focuses next work across operational and support teams to agree owners and timelines and follow up with a bias for action until each one closes. Youll keep the recurring reports current so leadership sees where partner experience stands and whats at risk watch sentiment as an early warning of emerging issues and benchmark proven approaches to raise the bar. As the same issues recur youll turn them into standing mechanisms rather than one-off fixes.

About the team
AMZL (Amazon Logistics) also referred to as the Last Mile is the movement of packages from our Fulfillment Centers or Sort Centers to their final destination our customers. AMZL BR launched in Nov-20 with the long-term vision of bringing an enhanced delivery experience at the right cost.
Our team covers four channels within the Partner Strategy & Experience (PSX) program: EDSP (External Delivery Service Providers) AMPL (Amazon Partner Logistics) AMXL (Amazon Extra Large) and OTR partners. These programs bring together third-party logistics partners operating across Brazil using Amazon tools and technology to expand last-mile delivery coverage.
Experience Services & Sustainability is a strategic pillar of this operation owning the experience of partners and delivery associates (DAs) the value-added services offered to the network and the sustainability agenda for AMZLs external partner programs ensuring partners have a strong experience that supports retention quality and long-term growth.


- Bachelors degree or above in business administration finance economics computer science data science engineering or other related field or Bachelors degree in engineering statistics computer science operations research business analytics information systems or equivalent
- Experience communicating with a wide range of stakeholders including colleagues and leadership or experience with external customer interaction
- Experience coordinating cross-functional inputs meeting deadlines and effectively managing competing priorities
- Speak write and read fluently in English
- Experience in building financial and operational reports/data sets that inform business decision-making or experience communicating results to senior leadership
- Experience working in a fast-paced and ambiguous environment or experience in creating process improvements with automation and analysis
- Experience analyzing metrics and assessing employee sentiment data to find root causes and develop short- medium- and long-term plans
- Experience driving corrective actions to closure across teams you do not directly manage holding owners accountable for what they commit to.

- Knowledge of data analytics with tools such as Tableau SQL Quick-sight
- Experience in program management logistics operations supply chain transportation or a related field
- Experience using data and metrics to drive improvements
- Experience in similar environments or experience building launch readiness frameworks standard work playbooks and scalable deployment mechanisms across multiple concurrent sites
- Experience in root cause analysis and troubleshooting or problem solving
- Experience designing or running closed-loop experience programs (listening analysis action verification).
- Experience facilitating partner or customer forums roundtables or governance/steering committees.

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