Operations Manager | Cross-Border Payments

About Arko

Arko Network provides integrated global treasury and cross-border payment solutions. We bring together technology payment infrastructure regulatory capabilities and liquidity across multiple jurisdictions enabling regulated institutions and large enterprises to move funds with speed efficiency and control.

About the role

We are looking for a senior operations manager to take ownership of and develop operations across all Arko products ensuring reliable execution and managing operational relationships with clients partners and internal teams.

The role combines hands-on execution team management and the implementation of new operations from process design through go-live and ongoing oversight.

Key responsibilities

• Manage day-to-day operations across all Arko products ensuring end-to-end execution and monitoring of transaction flows.

• Manage operational relationships with clients handling requests aligning timelines and coordinating the resolution of incidents and outstanding issues.

• Coordinate clients banks providers and internal teams throughout operational execution defining responsibilities dependencies and escalation criteria.

• Design and implement new operations translating client needs into workflows procedures controls and implementation requirements.

• Coordinate operational onboarding for clients and partners including the definition of operating instructions testing workflow validation and oversight of initial transactions.

• Map document and improve processes establishing SLAs and performance metrics and identifying automation opportunities.

• Hire develop and lead the Operations team setting priorities and assigning responsibilities.

• Work with Treasury Product Regulatory Affairs Finance and Compliance to enable new operations and resolve day-to-day issues.

• Assess operational readiness for new workflows and suspend processing when significant failures or risks arise coordinating resolution with the relevant teams.

What we are looking for

• 5 years of experience in payments FX or cross-border payments operations.

• Experience managing operational relationships with clients banks and payment providers.

• A track record of designing and implementing operations with clearly defined processes responsibilities and controls.

• Practical knowledge of international payments settlement and reconciliation.

• Experience leading hiring and developing teams.

• Ability to combine management with hands-on execution coordinate multiple stakeholders and drive issues through to resolution.

• Fluent English with the ability to lead meetings and interact effectively with international clients and partners.

A strong plus

• Experience applying AI data analytics and automation to operational execution controls and monitoring.