Operations Analyst
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Job Summary
DiDi Global Inc. is the worlds leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific Latin America and Africa including ride hailing taxi hailing chauffeur hitch and other forms of shared mobility as well as auto solutions food delivery intra-city freight and financial services.
DiDi provides car owners drivers and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers the taxi industry the automobile industry and the communities to solve the worlds transportation environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information please visit: Overview We are looking for an Operations Analyst to support the performance cross-functional processes and day-to-day operations of our business ecosystem. This role plays a key part in bridging commercial execution CRM marketing and Key Account Management by streamlining workflows managing campaigns and transforming operational data into actionable partner insights. The role combines CRM execution process design partner support and performance tracking with strong exposure to cross-functional stakeholders and external business partners. It is an excellent opportunity for someone analytical and operational who wants to develop influence process ownership and management skills in a dynamic environment. Map and optimize operational processes: Design document and refine workflows across car rental partners BD and sales teams to eliminate bottlenecks and provide full visibility into execution stages. Execute CRM campaigns & communications: Manage end-to-end setup and dispatch schedules in our CRM monitoring delivery engagement and conversion metrics while supporting driver journey builds and landing pages. Enable Key Account & Partner routines: Support the Key Account Management team by building and updating weekly reporting decks data packages and performance insights shared directly with car partners. Manage marketing briefs & partner assets: Draft creative briefings coordinate updates for campaign artwork and ensure marketing assets align with strategic partnership goals. Support CRM system transition: Assist in data mapping workflow alignment and operational execution during the migration to our new CRM platform. Drive partner onboarding & governance: Coordinate routine sending of NDAs handle contract submissions in internal systems and organize documentation to guarantee smooth partnership go-lives. Direct operational & sales dispatches: Extract segment and route daily target lists to internal sales teams and external BPO partners to support daily operational performance. Relevant experience: Background in Business Operations CRM Management Partnership Operations Key Account Support. CRM & Marketing Ops proficiency: Practical experience managing CRM tools setting up campaign dispatches tracking user journeys and managing landing pages or asset briefings. Process mapping & optimization: Solid ability to design operational workflows create standard operating procedures and improve cross-departmental handoffs. Key Account & Stakeholder support: Experience preparing executive decks partner-facing performance reports and collaborating across BD Sales and BPO partners. Data analytics & visualization: Proficiency in Excel/Google Sheets (and basic SQL or dashboard tools) to evaluate sales funnels conversion rates and operational KPIs. Contract & documentation management: High attention to detail for managing onboarding workflows NDAs and contract submittals accurately. Ownership and adaptability: Highly organized project manager mindset capable of balancing multiple operational routines partner requests and fast-paced timelines. We are committed to building inclusive and diverse teams. At DiDi we believe that our differences are our biggest source of strength. Thats why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender age sexual orientation nationality marital status pregnancy/maternity disability race religion and beliefs or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams and a workplace that is free from discrimination and harassment because thats how we create better products and services make better decisions and better serve the communities were a part of. I acknowledge that prior to submitting this application I have read and accepted the Privacy Notice for Candidates which is available on Experience: IC
