Miro Solutions Engineer – Commercial LATAM (Portuguese + Spanish)

Required Skills:

About The Role As a Solutions Engineer for Miro in LATAM you are the technical presales partner to Commercial and MidMarket Account Executives. You lead the technical validation of Miro with customers across Brazil and Spanishspeaking Latin America running demos designing solution approaches validating fit against required capabilities and addressing technical objections so the AE can own the commercial side of the deal with full confidence in the technical story. You combine deep Miro product knowledge strong storytelling and solid technical fundamentals to show customers how Miros AIpowered Innovation Workspace can solve real business problems across product engineering design and business teams. You are comfortable operating in Portuguese Spanish and English and you adapt your style to different stakeholder audiences from handson practitioners to senior decision makers. This role sits in the GoToMarket organization and is tightly aligned with Sales Customer Success and the Channel/Partner team in LATAM. What Youll Do PreSales Discovery and Demo Partner with AEs to plan and run discovery sessions focused on customer goals business processes and technical requirements. Design and deliver compelling demos tailored to each account highlighting core Miro collaboration AI Workflows diagramming prototyping and integrations with tools like Jira Azure DevOps Confluence and Slack. Frame Miros value clearly for different personas (Product Engineering Design CX IT / Security Procurement) and connect features to specific business outcomes (timetomarket alignment productivity governance). Solution Design & Technical Validation Translate customer requirements into concrete Miro solution approaches: board structures templates workflows governance models and integration patterns. Define and execute Proofs of Concept (PoCs) and pilots including success criteria timelines and evaluation plans. Advise customers on configuration best practices (workspaces projects permissions Enterprise Guard data governance) to meet their security compliance and admin needs. Collaborate with Product and SE SMEs when advanced or niche capabilities are required. Partner and LATAMSpecific Collaboration Support Miros LATAM partners (resellers and solution partners) on customerfacing demos and technical conversations when the solution depth is beyond what the partner can deliver alone. Localize demos examples and narratives for Brazilian Portuguese and Latin American Spanish including regionrelevant use cases and terminology. Provide feedback to the Channel / Partner team on enablement gaps and recurring technical questions from partners helping shape partner playbooks and technical assets. Objection Handling & Competitive Positioning Address technical and securityrelated questions (data residency SSO/SCIM governance integrations) in partnership with Security and Product when needed. Handle competitive evaluations versus other collaboration / whiteboarding tools explaining Miros differentiation in AI Workflows ecosystem security and enterprise readiness. Capture product gaps and customer asks and feed them back into Product and Solutions Marketing. Collaboration and Documentation Keep opportunitylevel technical notes up to date in Salesforce (SE engagement notes required capabilities PoC plans outcomes) to support smooth handoff to postsales teams. Record and tag technical and demo calls in Gong following team standards. Contribute to internal SE playbooks reusable demo assets and templates with a special focus on LATAMfriendly examples and language. Requirements What Youll Need *Must have own equipment good internet connection headset/microphone and camera. Experience 3 years in a customerfacing technical role such as Solutions Engineer Sales Engineer PreSales Consultant Customer Success Engineer or Technical Consultant ideally in B2B SaaS. Experience supporting commercial / midmarket segments (velocity pipeline shorter cycles multiopportunity coverage) while maintaining high quality in discovery and demos. Background in collaboration productivity product/engineering tooling design or adjacent SaaS (e.g. work management DevOps CX) is a plus. Skills Languages: Native or nearnative Portuguese and strong Spanish with the ability to present and negotiate in both. Comfortable working in English with internal teams. Strong discovery and storytelling skills you can quickly understand a customers workflow and turn it into a concrete Miro story and live demo. Solid technical fundamentals: APIs and webhooks basics SSO/SCIM concepts common SaaS integration patterns and comfort discussing security/IT topics with technical stakeholders. Ability to design and run structured PoCs/pilots including defining success criteria and measuring results. Excellent communication s