Marketing & Operations Intern
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Job Summary
If you see technology as a way to smooth your path in life our team does too: Your Path Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we dont even know about (yet!). We work to generate value not only for our users but above all for the communities we serve and for society as a whole making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day since 2018 we have been part of DiDi DiDi Global Inc. the worlds leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability safety artificial intelligence financial markets and much more.
Whether building projects from scratch or improving our solutions we enjoy challenges that give us butterflies which is why we work at a fast pace with respect collaboration and good humor. Along this journey we also draw strength from diverse experiences and opinions to grow together fail quickly learn and adjust the course to create solutions that deliver even better results.
#LI-HybridWe are building a food delivery ecosystem in the Brazilian market driving platform order growth by empowering local restaurant this role you will directly engage with Brazilian merchants gain deep insights into their operational pain points design effective platform incentive strategies and guide merchants to convert their private-domain traffic (e.g. WhatsApp groups Instagram followers) into orders on our delivery platform. You will be a key driver of our local growth engine.
Merchant Acquisition & Relationship Management Recruit and onboard high-quality local restaurant merchants; conduct in-person visits or online communications to build strong relationships; assist new merchants with store setup menu verification and ensure healthy supply in the assigned area.
Promotion & Incentive Design Monitor local market competition support the design and execution of merchant-side promotional campaigns (e.g. new-store subsidies discounts); track campaign coverage and ROI and adjust strategies based on performance data.
Private-to-Public Traffic Conversion Strategy Educate and guide merchants through solution presentations and best-practice case studies to encourage their loyal customers from private channels (WhatsApp Instagram etc.) to place orders on our platform enabling cross-channel traffic synergy.
Data Analysis & Insights Monitor merchant operational metrics (e.g. order volume cancellation rate campaign health) using Excel/Google Sheets; identify anomalies and provide actionable recommendations to support operational decision-making.
Enrolled in a Bachelors / Licenciatura still to be completed.
- At least 12 months remaining before graduation.
Fluent English (written and spoken)for daily communication and reporting with cross-border teams;
Proficient in Excel (pivot tables VLOOKUP); familiarity with SQL or Python is a plus. Must be able to identify operational issues through data.
Self-motivated results-driven and adaptable to a fast-paced environment.
- We create customer value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe pleasant and efficient.
- We are data-driven We are strong believers in making informed decisions thats why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win we win too. While keeping everyones best interest at heart we communicate with candor and execute with excellence in all we do.
- We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones learning from our mistakes and helping each other grow.
- We believe in Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion plurality and respect and to achieve this we rely on the governance of the Diversity Committee which works alongside HR our leadership and identity groups99Adapta 99Afro 99Colors 99Womem and 99Familys.
This is our ongoing journey with much more still to come.
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