Manager, Consulting (Implementation Services)
Job Summary
- Lead a high-impact global team in a growing SaaS environment
- Influence how we deliver customer value and improve experiences at scale
- Partner cross-functionally with Product Sales and Customer Success
- Drive continuous improvement through a culture of learning and innovation
- Oversee multiple concurrent software implementations ensuring projects are delivered on time within scope and with high quality
- Assign resources based on project needs skills and capacity to optimize team performance
- Maintain visibility into project progress risks and dependencies
- Step into critical or at-risk projects to guide recovery plans and ensure success
- Promote consistent use of delivery standards tools and best practices
- Act as a senior sponsor for key accounts building trust with stakeholders at all levels
- Ensure customer goals are clearly defined and translated into measurable success criteria
- Drive proactive communication and transparent reporting throughout implementations
- Support smooth transitions from implementation to Customer Success teams
- Hire onboard coach and develop a high-performing team of consultants
- Provide clear expectations regular feedback and growth opportunities
- Foster an inclusive accountable and supportive team culture
- Identify skill gaps and support ongoing learning and development
- Partner with Sales and Pre-Sales to improve project scoping and readiness
- Collaborate with Product and Support teams to address recurring delivery challenges
- Align with Customer Success to ensure long-term value for clients
- Oversee partner contributions when applicable ensuring quality and consistency
- Identify opportunities to streamline delivery reduce rework and improve time-to-value
- Develop and refine tools templates and processes to scale delivery excellence
- Use data and feedback to drive operational improvements and better customer outcomes
- Experience leading consulting or professional services teams including direct people management
- Proven success delivering enterprise or mid-market SaaS implementations
- Strong customer-facing skills with the ability to build trusted relationships
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
- Experience managing risk resolving escalations and driving projects to successful outcomes
- Excellent communication collaboration and organizational skills
- Experience working in global or distributed team environments
- Familiarity with implementation methodologies project governance and delivery frameworks
- Experience improving operational processes or driving continuous improvement initiatives
- Competitive compensation and performance-based incentives
- Flexible work environment (hybrid/remote options where applicable)
- Opportunities to lead and grow a global team
- Ongoing learning and development programs
- Exposure to cross-functional leadership and strategic initiatives
- Inclusive collaborative culture that values diverse perspectives
- Opportunity to make a measurable impact on customers and the business
Required Experience:
Manager
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more