Lead Client Coordinator

About SGX

SGX part of the Propelis Group brings together more than 150 years of combined experience from SGS&Co and SGK forming a powerhouse in packaging graphics prepress and print production. We offer a full suite of solutions including artwork and file preparation plate and cylinder production and metal deco services supported by advanced technology and a global footprint.

Position Summary

The Lead Client Coordinator coordinates projects from estimation to completion for assigned client(s). This role serves as the main day-to-day contact on current projects for clients internal departments and production vendors. You will act as the vital liaison between the client the internal team and production resolving complex problems using strong technical knowledge to ensure the delivery of high-quality services and solutions from concept to completion.

Key Responsibilities

• Project Liaison: Act as the main liaison between the client internal teams and production throughout the entire project lifecycle (from concept to completion).

• Technical Translation: Translate client requests and requirements into detailed technical instructions for production teams.

• Project Coordination: Coordinate client-specific projects including estimate creation resource assignment monitoring project progress and ensuring packaging requirements meet strict guidelines.

• Client Engagement: Attend client meetings regarding production processes capacity timelines and handle daily inquiries complaints or general requests for information.

• Financial & Admin Management: Handle heavy administration tasks initiate new data requests (MDM process) and ensure accurate timely invoicing by tracking change orders and reworks.

• Process Improvement: Participate in or lead cross-functional teams to develop and adapt workflows improving efficiency accuracy speed and quality.

Role Requirements & Qualifications

Education & Experience:

• Degree: Bachelors Degree in Business Administration Marketing or a related field (Advanced degree/MBA preferred).

• Experience: 5 years of previous project coordination experience or an equivalent combination of education and experience.

• Industry Knowledge: Proven experience in the Consumer Packaged Goods (CPG) sector FDA regulations and Print/Packaging environments.

Skills & Core Competencies:

• Languages: Excellent verbal and written communication skills in both English and Portuguese.

• Client-Facing Skills: Strong global customer service skills with the ability to manage both internal and external international stakeholders.

• Autonomy & Initiative: Solid decision-making skills heavy task prioritization and the ability to work autonomously in a fast-paced deadline-oriented environment.

• Technical Proficiency: High degree of proficiency in MS Office Suite (Word Excel PowerPoint) Outlook and internet applications.

Required Experience:

IC