Intern

O objetivo desta posição é garantir a excelência apoiando no atendimento ao cliente e nas operações logísticas monitorando o desempenho dos serviços os principais KPIs operacionais e colaborando com equipes internas. A função concentra-se em impulsionar o desempenho em entregas pontuais aprimorar a experiência do cliente apoiar a tomada de decisões baseada em dados por meio de análises de desempenho e relatórios e criar iniciativas de melhoria contínua e automação que aumentem a eficiência operacional e a qualidade do serviço.

O Quê Vai Fazer

1. Atendimento ao Cliente e Suporte Operacional

Apoiar as operações diárias de atendimento ao cliente por e-mail chat e canais de atendimento externos garantindo a resolução eficaz de problemas o gerenciamento preciso de registros e a conformidade com as políticas da empresa e os requisitos da LGPD.

2. Operações Logísticas e Gestão de Nível de Serviço

Suportar a equipe no processamento de pedidos o desempenho das entregas e os riscos operacionais coordenando-se com as partes interessadas internas e externas para garantir que as metas de Entrega no Prazo (OTD) e os compromissos de nível de serviço sejam cumpridos.

3. Análise de Desempenho e KPIs

Desenvolver manter e analisar relatórios de desempenho logístico incluindo KPIs de OTD IMATT e de contas-chave fornecendo insights acompanhando tendências de desempenho e apoiando planos de ação para promover a melhoria contínua.

4. Gestão de Prestadores de Serviços de Transporte e Parceiros

Monitorar e avaliar os prestadores de serviços de transporte e parceiros logísticos externos apoiando a gestão de desempenho a resolução de problemas e iniciativas para a melhoria da qualidade do serviço e da eficiência operacional.

5. Melhoria e automação de processos

Apoiar na criação de iniciativas de melhoria contínua otimização de processos e automação utilizando ferramentas como VBA e Power Automate aprimorando a eficiência operacional a experiência do cliente e o desempenho geral do serviço.

Qualifications :

Estamos Procurando...

• Formação: Administração logística negocios internacionais
• Ativos e matriculados na faculdade 
• Disponibilidade de tempo no horario da time
• Disponibilidade para cobrir 30 horas semanais
• Excel: Intermediário

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattels Talent Community and start receiving exciting updates about our company our employees and our culture. Also interested in signing up for job alerts Do so here!

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. 

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at https // and .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law. 

Remote Work :

No

Employment Type :

Full-time