Hybrid Engineer
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
ProfessionalAll Job Posting Locations:
São Paulo BrazilJob Description:
DePuy Synthes is recruiting for a Hybrid Engineer located in São Paulo Brazil
Job Overview
This role provideshandson technical field supportfor DePuy Synthes commercial operations combiningonsite field servicewithremote/hybrid technical support. The Hybrid Engineer partners closely with customers sales and internal teams to install commission troubleshoot andoptimizemedical equipment and solutions. This position plays a critical role incustomer satisfaction patient safety and business growthby ensuring reliable performance and compliance of fielddeployed systems.
Key Responsibilities
Providetechnical advice and handson supportto customers includinginstallation commissioning testing and troubleshootingof products and equipment in the field.
Supportcommercial activitiesby partnering with sales teams to address technical questions demonstrations and customer requirements.
Execute assigned tasks forField Service Engineering projects and initiativesthat support business growth and customer needs.
Applyproject management protocols safety standards and regulatory requirements during all field service activities.
Troubleshoot technical issues collaborate with crossfunctional teams and escalate complex problems to ensuretimelyresolution.
Preparefield service reports service documentation and technical instructions following customer visits or remote support sessions.
Support the evaluation ofproduct upgrades or improvementsto meet evolving customer and market needs.
ApplyJohnson & Johnsons Credo and Leadership Imperativesin allcustomerand team interactions.
Qualifications
Education
Required:Bachelors degree in Engineering(Biomedical Mechanical Electrical or related discipline).
Preferred:Advanced technical training or coursework related to medical devices or field service engineering.
Experience and Skills
Required:
0-2years of relevant work experiencein field service engineering technical support ora relatedengineering role.
Handson experience withinstallation testing and troubleshootingof technical equipment.
Ability to workindependently in the fieldwith limited supervision while meeting performance targets.
Strongproblemsolving and analytical skillsto address technical issues effectively.
Clearwritten and verbal communication skillsfor customer interaction and technical documentation.
Preferred:
Experience supportingcommercial or customerfacing engineering activities.
Familiarity withmedical devices healthcare environments or regulated industries.
Experience collaborating withsales or customer service teamsin a technical capacity.
Knowledge ofsafety quality and regulatory standardsapplicable to fieldbased engineering work.
Other:
Languages:Portuguese (fluent); English (workingproficiency).
Travel:Up to50% domestic travelwithin Brazil with occasional regional travel as needed.
Certifications:Technical or safety certifications relevant to field service engineering (preferred).
Drivers License:Valid drivers licensefor customer site visits.
For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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#DePuySynthesCareers
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About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
