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GSI Post Sales – Service LAM Leader
Job Location:
Monthly Salary:
Posted:
6 July 2026 (30+ days ago)
Posted:
Application Deadline:
3 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description Summary
The Post Sales Service Leader oversees Service Execution Field Engineering and Closure (COT) activities across the post-energization lifecycle. The role ensures the successful delivery of services warranty management and project closeout while maintaining SQDC standards. It owns key business metrics such as Cash Sales PMR risk CoPQ claims and variation orders. The position drives growth by identifying new service and maintenance opportunities and supporting contract renewals. Additionally it promotes strategic customer partnerships and reports directly to the Regional GSI LAM your feedback on BizChatJob Description
Essential Responsibilities:
- Lead and develop project and service teams providing direction coaching and performance management to ensure successful execution.
- Own the project closeout strategy managing the transition from provisional to final acceptance while securing contractual financial and cash milestones.
- Drive customer satisfaction and NPS improvement through effective post-sales engagement and the creation of an integrated post-sales organization.
- Optimize Field Engineer utilization productivity billability and resource allocation across the region.
- Ensure profitability cash performance and operational excellence through strong SQDC governance and rigorous project reviews.
- Oversee the execution of service projects and Long-Term Service Agreements (LTSAs) ensuring delivery meets contractual quality schedule and cost requirements.
- Identify lifecycle growth opportunities including maintenance upgrades spare parts and service expansions while building strong customer partnerships and supporting business development.
Required Qualification:
- Bachelors degree in Engineering or a related technical field.
- Previous experience in project execution and/or service operations with proven exposure to customer-facing roles across the Latin America (LATAM) region.
- Demonstrated experience working directly with LATAM customers and managing regional stakeholder relationships.
- Advanced English proficiency required; Spanish is highly desirable.
- Proficiency in Primavera (mandatory) including project planning scheduling and execution management.
Additional Information
Relocation Assistance Provided: No
About Company
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