Especialista em Customer Experience (CX)

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.

What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.

Key Responsibilities May Include:

• Lead and manage customer collaboration projects focused on reducing waste in packaging transport asset loss and inefficiencies in their supply chain.
• Contribute to the development of new service offerings and business models aligning with market trends and customer needs.
• Support long-term strategic initiatives including digital transformation and sustainability innovation to enhance customer engagement.
• Build and manage relationships with internal and external stakeholders ensuring alignment and collaboration in project delivery.
• Influence and engage with senior leadership and customers to drive project success and business outcomes.
• Collaborate with commercial teams to identify opportunities for value creation and customer growth developing tailored solutions that meet customer needs.
• Support the development of proposals presentations and value propositions to drive customer engagement and business growth.
• Develop and maintain partnerships with external stakeholders such as suppliers industry groups and NGOs to support sustainability and customer solutions initiatives.

Propósito Cargo:

Liderar e apoiar iniciativas de Experiência do Cliente com foco na melhoria contínua da jornada do cliente e na excelência operacional.

Colaborar de forma próxima com equipes internas e parceiros externos para desenvolver e implementar estratégias orientadas por dados que aumentem a satisfação retenção e o valor percebido pelo cliente.

Contribuir ativamente para iniciativas de transformação digital impulsionando eficiência inovação e a experiência do cliente.

Responsabilidades:

Liderar e apoiar iniciativas e projetos de Experiência do Cliente impulsionando a melhoria contínua ao longo de toda a jornada do cliente (end-to-end) e a excelência operacional.
Colaborar com equipes internas áreas comerciais e parceiros externos para identificar oportunidades de geração de valor crescimento de clientes e aprimoramento da experiência.
Monitorar e analisar indicadores de CX identificando tendências lacunas e principais oportunidades de melhoria para gerar insights acionáveis.
Desenvolver padronizar e implementar melhorias de processos e novas formas de trabalho para aumentar a eficiência e a consistência do serviço.
Contribuir para iniciativas de transformação e inovação incluindo projetos digitais e novas soluções para aprimorar o engajamento e a satisfação do cliente.
Engajar stakeholders e a alta liderança para garantir alinhamento execução e entrega bem-sucedida das iniciativas maximizando o valor para clientes e para o negócio.

Formação Acadêmica

Graduação em áreas relacionadas a negócios (Engenharia Administração etc.)

Experiência:

Mínimo 3 anos de experiência na área de Customer Excellence Comercial Supply Chain e/ou áreas correlatas

Conhecimento:

Excelentes habilidades de comunicação.
Conhecimento em Salesforce Excel e Visio.
Excelentes habilidades interpessoais.
Habilidade de apresentação capaz de apresentar para a alta liderança.
Bom senso e abordagem analítica para resolução de problemas.
Power BI.
Dashboards de NPS.

Idiomas Essenciais:

Inglês

Espanhol

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at