Especialista de Pagamentos, Transportes

Do you want to work hard have fun and make history If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon but also the entire industry.

Amazons transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small we find solutions to make sure we are delivering on our promise for customers.

Amazons Transportation Operations team is seeking for a Payments Specialist to join our Brazil Transportation team. The Payment and Dispute Specialist is responsible for managing all payments to Hoods (local neighborhood store partners that handle packages) including payment disputes. He/she will make sure all partners will have a great payment experience. We expect our team members to identify ways to improve our operations continually.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process please let our team know and we will connect you to our accommodation team.

Key job responsibilities
Manage all payments for Hoods
Own Hood store partners payment experience
Own payment performance metrics
Work on payment funnel to ensure compliance throughout the process
Partner with Tech team to continuously improve Payment experience
Actively engage with internal teams and external
Ensure compliance throughout the global payment process standards
Work on continuous improvement initiatives including benchmarks with other geos

A day in the life
Follow payment compliance for each partner store
Handle disputes weekly to ensure payment flow is completed
Execute payments using appropriate tools to approve/reject invoices
Create training for partners enabling them to use tool correctly for payments
Dive deep on data to obtain insights that improve partner experience
Develop and optimize mechanisms and tools to enable scalable and efficient partner engagement
Dive deep on data to obtain insights that improve partner experience
Present data-driven insights on business impacts

About the team
We are a growing dynamic team focused on expanding Amazons operations in Brazil. As a newly established group we blend experienced Amazonians with fresh talent creating an innovative environment. Based in São Paulos metropolitan region we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:
Fast-paced dynamic work environment
Strong team collaboration and networking
Fun atmosphere that encourages creativity and taking risks
Growth mindset with expansion opportunities
Balance of strategic thinking and operational excellence
Regular team gatherings and face-to-face interactions

- Bachelors degree or equivalent
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Knowledge of SQL
- Experience with data/analytics and using data to make decisions

- Experience working in an analytical environment with cross-functional teams
- Experience with e-commerce
- Experience in Business English skills both verbal and written

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.