Drop-off Specialist, Transportation

Were on the lookout for the curious those who think big and want to define the world of tomorrow. At Amazon you will grow into the high impact strategic person you know youre ready to be. Every day will be filled with exciting new challenges developing new skills and achieving personal growth. How often can you say that your work changes the world At Amazon youll say it often. Join us and define tomorrow.
At Amazon we are working to be the most customer-centric company on earth.

Key job responsibilities
Amazon is seeking a motivated candidate to develop innovative solutions and manage our transportation network regarding Drop-off stores for sellers and customers. As a Drop-off Specialist you will have to:

Manage PUDOs network insisting on the highest standards of operational quality and efficiency;
Work with large volumes and big data in a highly complex business;
Contribute on new initiatives to allow business to scale while reducing costs;
Create and align mechanisms with multiple stakeholders to build the best network for sellers and customers
Work with business intelligence tools access and working with big data from multiple sources and partner with the business to identify strategic opportunities;
Continuously seek to improve processes and unblock bottlenecks;
Innovate on a program for customers to return and sellers to drop-off increasing their satisfaction;
Work backwards from Customer feedback to provide product and process improvement;
Generate and analyze reports;

A day in the life
A day in the life
Dive Deep on performance metrics creating action plans to improve quality;
Extract and analyze data to identify experience opportunities;
Coordinate with internal stakeholders (Operations Transportation Business teams) for input gathering
Communicate with external partners (sellers customers) regarding network changes
Present data-driven insights on business impacts
Monitor operational excellence metrics
Maintain stakeholder relationships and ensure clear communication channels
Drive decision-making through data analysis and business intelligence
Handle impact assessment and risk mitigation for network changes

About the team
We are a growing dynamic team focused on expanding Amazons operations in Brazil. As a newly established group we blend experienced Amazonians with fresh talent creating an innovative environment. Based in São Paulos metropolitan region we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:
Fast-paced dynamic work environment
Strong team collaboration and networking
Fun atmosphere that encourages creativity and taking risks
Growth mindset with expansion opportunities
Balance of strategic thinking and operational excellence
Regular team gatherings and face-to-face interactions

- Bachelors degree or equivalent
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Experience with performance metrics and process improvement and Lean techniques
- Experience in Business English skills both verbal and written

- Experience in e-commerce
- Experience with SQL
- Experience in data analysis and problem solving
- Experience in PUDOs or Drop-off technology

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.