Discovery Connect Vitality Team Leader Telesales DBN

About Discovery Connect

People increasingly want to transact faster on their terms in fluid and dynamic ways. Discovery Connect facilitates this need as a direct sales channel leveraging the best of technology with the best in people. We are often a clients first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers innovators and people who thrive on complexity in a growing business.

Job Description

The successful candidate will be expected to lead manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected but not limited to perform the following key outputs:

Leading and managing a team of 10 12 telesales agents

Performance Management coaching and developing team.

Drive staff to achieve required targets and is accountability for teams overall sales targets

Assessment of consultants calls - QA.

Assisting with interviews & Role plays.

Dealing with elevated queries/problems.

Managing the ongoing relationship between brokers.

Ensuring continual communication between management and staff.

Adhere to and enforce internal policies.

Inspire motivate and support team.

Able to work overtime from time to time which may include weekends.

Personal attributes and skills

Excellent verbal and numeric communication skills

Sales Orientated

Quality driven

People-focused

Quality driven

Attention to detail

Strong Interpersonal Skills

Strong Leadership skills

Problem solving skills

Decision making skills

Stress tolerance

Excellent time management skills

Organizational awareness

Ability to work within a team and drive team culture

Qualification & Experience

Grade 12 essential

4 years outbound/ Inbound experience essential

3 years Team Leader/leadership experience Non negotiable

Proficient in English essential (writing reading speaking)

Bi-lingual advantage (writing reading speaking)

Advantangeous

Computer literate - MS Office especially Excel essential

Regulatory Exam and NQF 5 FAIS credits

BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.