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Customer Support Specialist
Job Location:
Monthly Salary:
Posted:
20 May 2026 (30+ days ago)
Posted:
Application Deadline:
17 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Customer Support Specialist
Fluke Reliability
Location
SÃO PAULO - SP
Why You Should Join Fluke Reliability
Fluke Reliability helps organizations around the world improve uptime performance and safety through powerful reliability software solutions. As a Customer Support Specialist youll play a critical role in ensuring our customers get the most value from our productswhile building a strong foundation for long-term career growth.
This is a great entry point into a growing organization that values learning collaboration and internal mobility. Many team members advance into roles across Account Management Professional Services Sales or Technical Support.
What Youll Do
- Learn and support Fluke Reliability software products in Microsoft and web-based environments
- Provide responsive high-quality support to customers partners and internal teams via phone email chat and web meetings
- Troubleshoot and resolve customer-reported issues using analytical thinking and structured problem-solving
- Clearly document issues findings and resolutions to ensure accurate follow-up and knowledge sharing
- Manage multiple tasks during live interactions including researching solutions while communicating clearly with customers
- Collaborate closely with teammates to deliver a consistent customer-centered support experience
- Approach each interaction with empathy understanding the support experience from the customers perspective
What You Bring
Must-Have Qualifications
- Strong problem-solving skills and a desire to help others resolve technical issues
Ability to clearly explain technical information verbally and in writing in English
- Strong organizational skills and comfort working in a fast-paced environment
- Self-motivation and the ability to work effectively with minimal supervision
Nice-to-Have Qualifications
- Bachelors degree (or equivalent practical experience)
- Mechanical aptitude or interest in technical systems
- Previous customer service or technical support experience
- Familiarity with databases or software applications
We encourage candidates to apply even if they do not meet every qualification listed.
What Youll Get
- A supportive team-oriented environment with strong onboarding and training
- Clear pathways for career growth and internal mobility across multiple departments
- Hands-on experience with industry-leading reliability software
- Ongoing learning and skill development opportunities
- Competitive compensation and comprehensive benefits package
- A workplace that values inclusion collaboration and continuous improvement
Fluke Reliability is committed to building an inclusive workplace. We welcome applicants from all backgrounds and experiences and believe diverse perspectives make us stronger.
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Required Experience:
IC
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
