Customer Success Specialist

Are you passionate about eCommerce and customer success Do you thrive on building strong relationships and driving business growth If so this is your chance to make a real impact! As a Customer Success Specialist at edrone youll be responsible for client retention contract negotiations and revenue growth ensuring our clients maximize their success with our AI-driven eCRM.

What We Offer

• Competitive salary performance-based commission

• Hybrid work model São José dos Campos office (at least 2 times per week) & remote flexibility

• Health & dental insurance

• TotalPass

• Food & transportation vouchers

• Free English lessons

• Therapy sessions (Telavita)

• SESC full credential

• A dynamic innovative environment

What your typical day will look like:

• Client Success & Retention:

  • Manage long-term relationships ensuring engagement and satisfaction.

  • Identify and reduce churn risks through proactive strategies.

  • Conduct strategic meetings to optimize client ROI.

• Revenue Growth & Negotiations

  • Upsell & cross-sell to increase MRR.

  • Renegotiate contracts to align with evolving client needs.

  • Lead training sessions & webinars to drive client adoption.

• Problem-Solving & Escalations

  • Address client challenges proactively collaborating across teams.

  • Ensure a seamless experience by identifying and solving pain points.

• Education & Value Creation

  • Develop guides case studies and training materials.

  • Stay ahead of eCommerce trends and advise clients on best practices.

What we are looking for:

• Experience in Support Account Management or Customer Success

• Strong negotiation & relationship management skills

• Knowledge of eCommerce marketing and data-driven decision-making

• Intermediate English (B2 level)

Bonus if you have:

• Experience with B2B clients contract negotiations and upselling

• Background in conducting training & webinars

This role will be perfect for you if:

• Have experience and enjoy working with customers and building relationships with them is your second nature

• Youre not afraid of new challenges your energy and proactive attitude make no task scary for you!

• You speak English on a communicative level - as an international company you will be in contact with English constantly!

• Theres a lot going on in our company so if you work well under time pressure while remaining calm and efficient well definitely get along!

• You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us!

• Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!

• Your strengths include knowledge of marketing basics or an interest in eCommerce and the world of trends and innovation is a natural fit for you!

Recruitment Process

1. Apply on TeamTailor

2. Interviews:

   1. 30 minutes interview with People&Culture

   2. 45 minutes interview with Support Manager

   3. Final decision & feedback

Ready to grow with us Apply now!

Regardless of the decision after each stage you will always receive feedback regarding your candidacy.