Customer Success Manager

Please submit CVs in English only.

At AppsFlyer we believe every challenge is an invitation to innovate. Were looking for a Customer Success Manager to help us shape the future of this role youll work with talented professionals across the globe within a culture that values curiosity collaboration and personal development. If youre ready to bring your skills to a global stage this is your chance to make an impact.

About the Role

Own the success of Brazils top advertisers. Youll be AppsFlyers eyes and ears with clients solving diverse business challenges partnering on growth strategies and channeling customer feedback directly into product innovation.

What youll do:

• Become an in-house expert in AppsFlyers product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify escalate and solve technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos webinars and both virtual and on-site training
• Invite facilitate and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins industry best practices and impact on customer outcome
• Have a commercial mindset and identify upsell opportunities
• Analyze large and complex data sets from multiple sources to identify growth opportunities performance trends and strategic recommendations for customers
• Deliver strategic insights and actionable recommendations to drive platform adoption and expand product usage across multiple teams within customer organizations
• Participate in industry and marketing events to strengthen market knowledge business acumen and awareness of emerging trends and customer challenges
• Partner closely with cross-functional stakeholders including Sales Product and Solutions Architects to identify and deliver relevant solutions that address customer business needs in a timely manner
• We are working in a hybrid working model and work from the office Monday - Wednesday

What you have:

• 3-5 years of experience as a Customer Success Manager in SAAS companies or related roles
• Web marketing and digital advertising experience & mobile experience is a big advantage
• Technical background and analytical experience
• Advanced proficiency in written and spoken English
• Thrives in a fast-paced & dynamic work environment
• Strong analytical capabilities with the ability to perform data-driven analysis and translate insights into strategic business recommendations
• Strong storytelling and communication skills with the ability to connect business goals strategic objectives and data-driven insights into a compelling narrative that highlights the value AppsFlyer brings to customers
  
  

Bonus Points:

• Product management sense/familiarity
• Project management skills/certification
• Technical background on SDKs APIs SQL Mobile App Tracking
  
  

Why Join Us

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well the Global Employee Exchange Program and fitness programs we empower our people to thrive physically mentally and professionally.

Here titles dont define usideas do. Youll thrive in a culture where everyones input shapes the future.