Customer Success Manager (North America)

Precoroisaninnovative AI-powered procurement centralization &automation В2В SaaS platform helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1000 customers inmore than 80countries Precoro has proven its ability tocreate real business value and deliver substantial cost savings.

We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value build trust-based relationships and foster a culture of customer advocacy across our North American B2B accounts.

The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner you will ensure high customer satisfaction maximize retention drive portfolio expansion and turn our clients into active brand advocates.

• Account Portfolio Management: Own and nurture a portfolio of North American B2B accounts post-go-live.

• Strategic Engagement & Growth: Lead Executive Business Reviews (EBRs/QBRs) develop Joint Success Plans and handle contract renewal and expansion conversations.

• Customer Health Monitoring: Continuously track product usage and health metrics proactively identifying and mitigating churn risks.

• Consulting & Value Adoption: Consult clients on core procurement use cases conduct refresher trainings for key users and guide them through new product adoption modules and strategic integrations.

• Commercial Mindset (CS Sales): Confidently navigate discussions around pricing contract renewals upselling and cross-selling.

• Voice of the Customer: Capture structured feedback market insights and product requirements to share with Product Sales and Marketing teams.

• Brand Advocacy: Engage satisfied customers in building case studies leaving platform reviews (G2 QBO etc.) and providing referrals.

• Proven Experience: Past track record in Customer Success Account Management within a B2B SaaS environment.

• Exceptional Communication: Excellent English skills (both written and verbal) with strong presentation abilities and the capacity to engage in smooth confident small talk with US clients.

• Commercial Acumen: Understanding that Customer Success is a growth-driver (not just technical support) and being comfortable discussing monetary aspects price adjustments and upsells.

• Problem-Solving & Adaptability: Process-oriented thinker capable of finding creative workarounds in complex customer setups.

• Resilience & Ownership: Ability to handle uncomfortable client conversations take full ownership of results and thrive in a fast-paced scaling environment.

Nice-to-Haves:

• Experience working with North American / US clients.

• General understanding of how B2B Sales and Marketing functions operate.

Why youll love working atPrecoro:

Global Impact: You will work on a top-tier B2B SaaS product used by 1000 international businesses across the US Europe and worldwide.

Trust-based Management: No micromanagement your ideas and initiatives are always encouraged and truly matter.

Supportive & Ambitious Team: Youre not alone our team is open honest and always ready to support your professional journey.

Reimbursement for Professional Growth: We invest in your development through courses conferences and educational resources.

Flexibility & Balance: Wecare about results not how long you sit atyour desk 26 paid days off annually paid unlimited sick leave.

What toExpect:

CV and Video Pitch Review

Test Task

Interview with the hiring manager (60minutes)

The trial period will last 3months after that youll get lots ofcongratulations!

Join the Precoro team and lets create innovation together! Wetruly appreciate every application but will reach out only tocandidates whose profiles align with the role.