Customer Success Analyst

Fortive

Job Location:

Indaiatuba - Brazil

Monthly Salary: Not Disclosed

Posted on: 10 days ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Description

Location - Must be based in Brazil

Why You Should Join Intelex

At Intelex youll join a global leader in Environmental Health Safety and Quality (EHSQ) software trusted by more than 1300 organizations and 1.6 million users worldwide. For over 30 years Intelex has helped companies improve performance reduce risk and maintain compliance with international standards.

Were proud to be consistently recognized as a Great Place to Work a Best Workplace in Technology and a company with one of Canadas Most Admired Corporate Cultures. At Intelex youll find a collaborative growthoriented environment where your work directly impacts customer success and longterm partnerships.

Position Overview

As a Customer Success Analyst you will play a critical role in building strong longlasting relationships with a portfolio of Intelex customers. Your mission is to drive adoption retention and customer loyalty by proactively partnering with customers and helping them realize value from our platform.

Youll engage with customers primarily through email and virtual meetings (Teams/Zoom) acting as a trusted advisor who understands their business goals challenges and success metrics. While experience in Customer Success or EHSQ software is a plus were ultimately looking for someone who is organized adaptable analytical and deeply committed to helping customers succeed.

What Youll Do

Own and manage customer relationships within your portfolio focusing on adoption retention and longterm value
Build trusted advisor relationships with customers at various levels including Director and VP stakeholders
Proactively identify risks opportunities and improvement areas to enhance the customer experience
Advocate for customer needs internally by collaborating with Product Services Support and Account Management teams
Educate customers on product updates roadmap initiatives and Intelex programs
Track customer health metrics and maintain clear success plans and action items
Identify and manage risks through to resolution ensuring timely followup and communication
Conduct Strategic Business Reviews for key and strategic accounts
Capture customer success stories and support reference and advocacy initiatives
Partner with Services and Account Management to support account growth through adoption upsell and crosssell opportunities
Contribute to Customer Success campaigns in partnership with Marketing and CS leadership
Continuously develop product knowledge to confidently communicate value and roadmap direction

What You Bring MustHave Qualifications

2 years of experience in a SaaS or technology environment (Customer Success Account Management Consulting Project Management or similar)
Strong written and verbal communication skills in English
Proven ability to build and maintain strong customer relationships
Analytical mindset with strong problemsolving and decisionmaking skills
Experience working with CRM and/or customer support platforms
Ability to manage multiple priorities with strong organization and attention to detail
Demonstrated success supporting customer retention and satisfaction

NicetoHave Qualifications

Experience or knowledge of Environmental Health Safety or Quality (EHSQ)
Experience supporting enterprise or strategic customer accounts
Ability to quantify success (e.g. renewal rates adoption metrics customer health scores)
Experience presenting technical concepts to nontechnical audiences

Skills & Attributes

Empathetic patient and confident communicator
Comfortable engaging with diverse stakeholders and personality types
Selfmotivated curious and eager to learn
Adaptable and positive in a fastpaced environment
Resultsoriented with a strong sense of ownership

Education

Bachelors degree college diploma or equivalent practical experience in Computer Science Information Systems or a related field

What Youll Get

Opportunity to work with a global marketleading SaaS company
A collaborative and inclusive culture that values growth and learning
Exposure to enterprise customers across multiple industries
Ongoing professional development and product enablement
Competitive compensation and benefits package
Flexibility to work in a hybrid or remote environment (role dependent)
A clear path to grow your career in Customer Success and beyond

Our Commitment to Inclusion

Intelex is committed to creating an inclusive workplace where diverse perspectives are valued. We encourage applications from all qualified candidates regardless of race ethnicity gender identity sexual orientation age disability or background. If you require accommodations during the recruitment process were happy to support you.

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Required Experience:

DescriptionLocation - Must be based in BrazilWhy You Should Join IntelexAt Intelex youll join a global leader in Environmental Health Safety and Quality (EHSQ) software trusted by more than 1300 organizations and 1.6 million users worldwide. For over 30 years Intelex has helped companies improve per...