Customer Service Analyst Bilingual English-Portuguese

Multi-Color Corporation (MCC Label) a global leader in label are looking for aCustomer Service Analyst to join our Activities:Assist customers through different channels (email phone chat WhatsApp etc.) ensuring speed and quality in serviceRecord monitor and resolve customer requests complaints and questionsAct as the interface between customers and internal areas (sales finance logistics production among others)Monitor deadlines and ensure compliance with agreed SLAsIdentify opportunities for improvement in customer service processes and customer experienceKeep records updated in the system (CRM or internal tools)Support customer retention and loyalty initiativesAnalyze feedback and suggest continuous improvements in the service providedEnsure clear empathetic and professional communication with customersAdditional activities including Logistics Foreign TradeRequirements:Completed higher education (Bachelors degree)Bilingual English/PortugueseSolid experience in the area preferably in industrial environmentsBenefits:Medical planDental planOn-site mealsBasic food basketParkingTransportation allowanceBirthday day offTotalPassLocation: MCC Label Louveira SP Brazil#LI-SV1#APPCAST