Cards API Senior Specialist

We are looking for a Cards API Senior Specialist to own the operational health scale and performance of our Wise Platform partners card this role you will be the operational backbone for our card issuance bridging the gap between technical infrastructure and partner success. You will manage post-launch business-as-usual operations monitor critical program health metrics troubleshoot incidents and drive automation to help our card issuance programs scale efficiently.

Key Responsibilities

• Maintain operational SLAs from card issuance disputes and schemes reporting

• Build out operational guides for managing Cards API physical card programs

• Own and drive conversations with external vendors relating to Cards API program launches and remove operational bottlenecks and enhance partner experience

• Continuously identify manual workstreams required to service partners to drive automation rate and reduce operational load

• Assist CS teams when escalations are made with regards to Cards API operational issues (delivery disputes declines etc.)

• Own invoicing process with Finance internal operational teams and external vendors

• Generate ad-hoc operational reports for Cards API partners when needed (audit requests stock count requests etc.)

• Manage disputes & chargeback requests as well as escalations from partners/internal teams

• Data gathering and input for quarterly and monthly operational reporting

• Ensure workstreams and dependencies from other Spend Ops teams (e.g. Issuance Billing Settlement) are considered in BAU changes incidents and partner requests by coordinating handoffs and ownership boundaries.

• Support Customer Success Manager and/or Account Managers of WP on partners queries

Qualifications :

• A highly independent operator who doesnt wait for direction. You have a knack for proactively spotting system anomalies or operational bottlenecks and taking ownership to resolve them from start to finish.

• 3-4 years of experience in operations technical account management or product operations specifically within the payments fintech or card issuance space.

• Youre flexible with working hours - as you will work across timezones (in particular Singapore Estonia)

• Strong communication skills with a history of bridging the gap between external partners commercial teams (Account Managers) and internal technical operations. 

• Proven track record of handling real-time incident response managing escalations under pressure and conducting Root Cause Analysis (RCA).

• Youre comfortable with feedback and being part of a team where ideas are shared and openness is valued.

Additional Information :

*Please note only resumes provided in English will be considered*

Our Benefits:

RSUs in a rapidly growing company

Flexible working model 

An annual self-development budget

Health and dental allowance for you and your dependents

Company-paid: Life Insurance and an EAP program

Paid time off: 30 days vacation 3 Me days 1 volunteer day annually

A paid 6-week sabbatical leave after four years

8-weeks of paid parental leave after a year with us and child care assistance

Transportation vouchers

Food (730 BRL per month) and meal (1188 BRL per month) vouchers

 TotalPass access to 3500 gyms and studios throughout Brazil

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time