Bilingual Technical Support Engineer

Bilingual Technical Support Engineer (must reside in Florianópolis)

WHO WE ARE

Duda the premier website builder for web professionals marketing agencies and Vertical SaaS companies serves small businesses through partnerships with major tech and media giants like GoDaddy TripAdvisor and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites and were backed by $100 million investment from notable investors.

A DAY IN THE LIFE

Do you measure your success by the success of your customers At Duda () we are driven by our desire to empower our customers with the most innovative tools for creating managing and cultivating the online presence of their SMB customers.

We are looking for a Bilingual Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team then this is the perfect opportunity for you!

WHAT YOULL DO

• Respond to customer support inquiries via chat phone and email promptly and accurately
• Handle technical escalations and collaborate with peers to coordinate solutions
• Promote Dudas product features and assist customers in adopting Dudas products for long-term success
• Engage with customers to ensure all Duda functionalities and offerings are fully utilized
• Advocate for customers needs and contributing to our growing knowledge base of articles and videos
• Work cross-functionally with Sales Product QA and Account Management teams to support Dudas diverse customer base

As part of our Customer Success team you will also help drive product adoption share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

WHO YOU ARE

• Advanced proficiency in written and spoken English is required
• Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of APIs
• Experience with CRM & Marketing tools Google Analytics Ads and CWV is beneficial
• A Strong technical curiosity and a drive to understand how things work
• An Empathetic customer-oriented mindset and confidence in solving customer inquiries effectively
• 2 years of experience providing exceptional customer support in a SaaS or technical software company

Location & Work Model
Candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings.

Application Instructions
Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards.

Why Duda
At Duda we value creativity innovation and collaboration. Youll have the opportunity to work with a dynamic talented team contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression or any other personal characteristic. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process please contact

Want to learn more about Duda Check us out here!