Area Manager, Sub Same Day Operations

We are seeking a hands-on and results-driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas including inbound processing sortation or dispatch ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety quality productivity and associate engagement for their area executing with speed and precision in a time-critical environment.

Key job responsibilities
People Leadership: Directly manage a team of 15-50 associates; own daily scheduling labor allocation real-time headcount adjustments coaching performance feedback and attendance management
Productivity & Throughput: Drive area-level throughput targets (bags/minute units/hour) manage real-time labor moves to balance flow minimize idle time and achieve TPH (throughput per hour) and pack station utilization goals
Quality Execution: Monitor and reduce area-level defects including mis-sorts mis-scans and package handling errors; execute standard work audits and escalate systemic quality issues with root cause data
Communication & Escalation: Provide real-time shift updates to Site Leader escalate labor gaps flow imbalances and equipment issues promptly; participate in daily stand-ups and shift handoff reviews
Metrics Ownership: Track and act on real-time area KPIs (throughput labor utilization defect rates cycle readiness); contribute to daily performance narratives and weekly operational reviews

- Bachelors degree
- Experience in managing teams
- Experience in logistics

- Experience working in a fast-paced rapidly changing operations environment
- Experience in Business English skills both verbal and written
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience with performance metrics and process improvement and Lean techniques
- Proven track record of delivering results in ambiguous high-volume environments with tight SLA requirements

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