AI Business Operations Expert São Paulo (Hybrid)

Were looking for an AI Business Operations Expert to join Clara Ops and architect a new era of how we run the company. This is a highly strategic senior individual contributor role. You will be the visionary who spots where human effort can be optimized by machinesand then designs deploys and scales the enterprise-grade systems that make it happen. Sitting at the intersection of strategy automation and execution you will work across leadership teams to eliminate friction accelerate decisions and raise the operational ceiling of Clara.

You will report to the Global Head of Operations and act as a strategic partner to senior leaders in Product Sales Finance and Engineering. You will own the full automation lifecycle: identifying the opportunity architecting the solution deploying it with advanced AI tooling and measuring the enterprise-wide impact.

• Map complex high-friction operational workflows across Clara and strategically prioritize them for AI augmentation building a high-impact roadmap that compounds in value over time.

• Lead the design deployment and iteration of advanced AI-powered workflows using N8N Claude Code/Codex and other LLM APIs to replace manual error-prone processes and unlock new operational capabilities.

• Collaborate with executive and operational leaders to implement agent-based or rule-based automation that drastically improves speed accuracy and capacityscaling the business without linearly adding headcount.

• Architect and maintain sophisticated operational dashboards in Metabase to surface critical KPIs and flag anomalies before they impact the business.

• Partner with Product and Product Marketing to ensure seamless operational readiness for new feature launches designing the automated processes that support them from day one.

• Serve as Claras preeminent internal expert on AI operationsevaluating new technologies establishing best practices and building the definitive playbook on how we leverage AI for operational excellence.

• Identify critical data gaps and collaborate closely with Engineering to design the instrumentation and Databricks pipelines needed to power advanced operational decisions.

• Document architectures and processes comprehensively in Google Drive and Slack to ensure maintainability scalability and seamless cross-functional handoffs.

• Lead and scale a team of AIsmaximizing an unlimited token budget to drive exponential outputrather than focusing on traditional people management.

Were looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus not a requirement.

Must haves

• Working proficiency in English and Spanish.

• 7 years of experience in operations strategy or a related fieldideally in a LatAm fintech payments or high-growth B2B SaaS company. A background at a top consulting firm (Bain/BCG/McKinsey) or high-velocity startup is highly valued.

• Proven expert-level AI automation track record. You have demonstrated experience architecting scaling and augmenting operations with AI at an enterprise level. This is not aspirationalwe want to see complex automated systems youve successfully shipped.

• Advanced hands-on experience building automated workflows with platforms like N8N Make or Zapierno-code and low-code fluency is a strict requirement.

• Deep familiarity with enterprise systems of record including CRMs like Hubspot or Salesforce support triage (e.g. Zendesk) data warehouses (e.g. Databricks Snowflake) and BI platforms.

• High comfort level working directly with LLM APIs (OpenAI Anthropic etc.) to build advanced operational tools and agents with the technical acumen to bridge the gap between business operations and engineering.

• Exceptional analytical skills with the ability to query data in SQL or build complex visibility models in Metabase to drive executive decision-making.

• A structured strategic thinker with a strong bias for action: you break down ambiguous problems make high-stakes decisions with incomplete data and move fast while maintaining system integrity.

• Excellent verbal and written communication skills seamlessly translating technical AI solutions into business terms for senior stakeholders and business needs into precise specs for engineers.

• Proven role-specific execution in a fast-paced environment showcasing your adaptability to fast-changing priorities.

• An intrinsic passion for leveraging AI tools to automate workflows and redefine what is operationally possible.

Nice to haves

• Independent analytical skills using Python to drive data-informed decision-making.

• A good sense of humor.

At Clara youll have the autonomy speed and support to make meaningful impact not just on your team but on how organizations are run across Latin America.

• Were the leading B2B fintech for spend management in Latin America.

• Certified as one of the worlds fastest-growing companies a Great Place to Work and a LinkedIn Top Startup.

• Passionate about making Latin America more prosperous and competitive.

• Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

• Product-led high-talent-density culture designed for builders who raise the bar.

• Proud of our open inclusive and values-driven environment.

• #Clarity. We say things clearly directly and proactively.

• #Simplicity. We reduce noise to focus on what really matters.

• #Ownership. We take responsibility and never wait to be told.

• #Pride. We build products and experiences were proud of.

• #Always Be Changing (ABC). We grow through feedback risk-taking and action.

• #Inclusivity. Every voice counts. Everyone contributes to our mission.

• Competitive salary and stock options (ESOP) from day one

• Multicultural team with daily exposure to Portuguese Spanish and English (our corporate language)

• Annual learning budget and internal accelerated development paths

• High-ownership environment: we move fast learn fast and raise the bar together

• Smart ambitious teammates low ego high impact

• Flexible vacation and hybrid work model focused on results

If youre ready for growth ownership and impact apply now and help us redefine B2B finance in Latin America.

Claridians in a hybrid mode split their time between working from the office talking to or visiting customers or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We dont enforce a minimum number of days for most roles but youre expected to spend time at the office organically and be at the office most days during your ramp-up or when required by your leader.