Admissions Analyst

THE OPPORTUNITY

At Avenues the admissions process is the first step in building a deep lifelong partnership with our families.  We are seeking an Admissions Analyst to be the welcoming voice proactive organizer and guide for prospective families embarking on their Avenues journey.

Reporting to the Director of Admissions and Enrollment Management you will play a pivotal role in shaping how the world perceives our school from the very first interaction. You will support the full admissions lifecycle from the initial inquiry through screening to supporting enrollment and families onboarding. 

In this role you balance a high-touch personalized customer service mindset with the operational precision needed to move families smoothly through our admissions funnel ensuring that our worldwise mission is felt at every step.

WHAT YOU WILL DO

1. Warm Connections & First Impressions

• The Welcoming Voice: Serve as the primary high-quality point of contact for prospective and enrolling families. You will ensure timely informative and deeply warm communication across all channels (email WhatsApp phone and CRM).

• Relationship Nurturing: Constantly interact with prospective families to sustain engagement addressing outstanding questions and following up after admissions events to collect feedback and build trust.

• Intake Contribution: Drive the enrollment of new families by executing a seamless first screening experience aligning your daily efforts with the schools intake and enrollment targets.

2. Funnel Management & Cross-Functional Collaboration

• Funnel Orchestration: Act as the vital liaison between prospective families and the broader admissions team coordinating calls campus visits and next steps to ensure a frictionless progression through the funnel.

• Cross-Team Synergy: Partner closely with the Admissions Associate Data Analyst and Finance team to ensure timeline compliance smooth data tracking and a family-friendly enrollment process.

• Events & Content Support: Contribute actively to the planning outreach confirmations and follow-up content for admissions and community events.

3. Data Integrity & Onboarding Compliance

• CRM Governance: Maintain accurate up-to-date and meticulous records within our CRM (HubSpot) and enrollment trackers giving the admissions team full visibility into each familys unique journey.

• Document Verification: Review and verify enrollment and re-enrollment documentation ensuring every detail is accurate complete and fully compliant with school requirements.

• Seamless Onboarding: Guide newly enrolled families through school systems policies and operational requirements coordinating internally so that everything is ready for the students first day.

Qualifications :

ABOUT YOU

• You hold a Bachelors degree (Education Business Administration Communication or a related field) and bring at least 4 years of professional experience ideally within a high-end customer service hospitality or educational environment.

• Exceptional verbal and written communication skills in both English and Portuguese. You communicate with clarity warmth and a professional tone that inspires confidence.

• You have a natural gift for creating positive highly personalized and memorable experiences for every family you interact with.

• You are highly organized and comfortable managing multiple workflows and systems simultaneously. Prior experience with CRM tools (specifically HubSpot) and a knack for learning new technologies quickly is a significant plus.

Additional Information :

Avenues is deeply committed to diversity equity and inclusion throughout our organization. We strive to uphold a culture in which every colleague feels that they belong are trusted and are valued. We welcome applications from candidates of all backgrounds and strongly encourage candidates from traditionally underrepresented communities or groups to apply. Avenues offers competitive compensation and a generous benefits package. 

Avenues upholds the highest standards for safeguarding the physical and emotional wellbeing of children. As an essential aspect of this commitment all offers are contingent upon successful completion of careful reference and background checks. 

Avenues is deeply committed to diversity equity and inclusion throughout our organization. We strive to uphold a culture in which every colleague feels that they belong are trusted and are valued. We welcome applications from candidates of all backgrounds and strongly encourage candidates from traditionally underrepresented communities or groups to apply. Avenues offers competitive compensation and a generous benefits package. 

Avenues upholds the highest standards for safeguarding the physical and emotional wellbeing of children. As an essential aspect of this commitment all offers are contingent upon successful completion of careful reference and background checks. 

Remote Work :

No

Employment Type :

Full-time