ACES Quality Process and System Engineer

The Amazon Customer Excellence System (ACES) Quality team is looking for a committed Process and Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement process standardization and operational excellence across First Mile Operations. This role will partner with site multiple leadership levels and cross-functional teams to deliver measurable improvements in safety quality productivity and cost within the Brazil network.

Key job responsibilities
- Own end-to-end process improvement initiatives across ICQA functions leveraging Lean Six Sigma methodology and data-driven analysis.
- Establish and maintain benchmarking standards setting network-level goals and driving process sustainability and standardization across multiple sites.
- Partner with Operations Engineering and Technology teams to identify network-level opportunities eliminate process variation and deploy scalable solutions.
- Drive stakeholder development by building continuous improvement culture and coaching site leadership on Continuous Improvement tools and methodologies.
- Lead cross-functional projects end-to-end including scoping chartering executing and sustaining improvements with measurable business impact.
- Analyze operational data to identify root causes of performance gaps develop actionable insights and implement corrective actions.
- Support technology deployment and automation initiatives to improve operations efficiency inventory accuracy and reduce defects.
- Create and maintain standard work documentation SOPs and best practices for ICQA processes.
- Influence senior leadership through data-driven recommendations and strategic program updates (WBR MBR QBR).

- Experience with Six Sigma tools and Lean techniques or experience in similar environments
- Experience leading cross-functional projects and implementing strategic initiatives
- Bachelors degree
- Experience in English-language communication skills both written and verbal
- Industrial engineer operations engineer manufacturing engineer or project engineer in a manufacturing environment experience

- Bachelors degree or equivalent in Engineering Operations Supply Chain or a related field
- Experience communicating effectively with senior leadership
- Experience with data and analysis tools including Microsoft Excel and SQL
- Masters degree or above in engineering management or technology or Masters degree or above in computer science engineering mathematics or equivalent
- Experience in operations management of fulfillment or distribution centers
- Experience managing training programs or teams across multiple sites or regions
- Knowledge of compensation/total rewards talent management performance management compliance and organization design and development
- Experience with project management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.