Account Director Brazil

At Hiya were making business calls more trusted useful and effective.

Voice remains one of the most important ways businesses communicate with their customers but the value of a call depends on trust. When customers do not recognize who is calling or why important conversations are missed customer relationships suffer and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence and customers can answer with confidence. Our products support branded business calling trusted caller identity call performance insights customer engagement and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

We are hiring an Account Director to lead carrier partnerships and commercial growth in Brazil. Based in São Paulo you will drive Hiyas expansion across Brazil with a view to broader LATAM coverage over time. This is a strategic high-impact role for someone who thrives in complex multi-stakeholder environments and wants to build something meaningful in one of the worlds most dynamic telecom markets.

You will own the full commercial lifecycle from market development and executive relationship-building through to deal negotiation execution and long-term account growth. You will define and execute Hiyas Brazil strategy and work cross-functionally with Product Marketing Legal Customer Success and Leadership to bring our voice intelligence solutions to market.

This role is critical to the success of Hiya. You will be a key player in a small but global team that interacts with the largest brand-name Mobile Network Operators in the world.

Develop and execute Hiyas commercial strategy across Brazil

Build and maintain senior relationships with telecom operators carriers and strategic partners across the region

Identify develop and close new business opportunities

Lead complex commercial negotiations and long-form partnership discussions

Drive revenue growth across new and existing accounts

Represent customer and market needs internally to shape product and go-to-market strategy

Coordinate cross-functional teams to support successful launches and partner growth

Track market dynamics competitive activity and regulatory and industry trends across Brazil and LATAM

7 years in business development strategic partnerships enterprise sales or carrier/operator sales

Proven ability to drive business development in the Brazilian market

Strong experience working with telecommunications operators or large enterprise accounts

Proven track record closing complex multi-stakeholder deals

Strong executive presence and relationship management skills

Commercially driven with sharp strategic thinking and execution capability

Comfortable operating in fast-moving ambiguous environments

Must hold a valid Brazilian work authorisation or right-to-work status

Fluent in Portuguese and English; Spanish is an advantage

Business development experience in other LATAM markets (Colombia Mexico Argentina Chile) is a strong plus

Experience in telecom services mobile networks voice fraud or security products

Existing relationships within the Brazilian or LATAM telecom ecosystem

Experience working with SaaS platform or AI-driven products

Exposure to international or multi-market commercial environments

Technical fluency and the ability to engage in solution-design conversations with product engineering and data teams

Own it: We expect team members to take real ownership and move with purpose. Observers dont thrive here.

High trust high bar: We serve customers and partners with a standard for quality we dont compromise on.

Learn in public: Mistakes happen. What matters is that we reflect adapt and share what we learned.

Lead with conviction: We make calls we back them and we stay collaborative while doing it.

Do dont observe: Velocity and execution are core to how we operate across every function.

Competitive salary and annual bonus: Structured OTE with upside tied to market performance.

Hybrid working: Based in São Paulo with flexibility on where and how you work.

Annual professional development budget: Dedicated investment in your growth and skills.

Home office support: Well help you set up a productive working environment.

International collaboration: Work closely with teams across the US UK EMEA and APAC with travel to match.

Were building a team with diverse perspectives identities and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger more dynamic and a great place to build a career.

Weve been recognized by Built In GeekWire Comparably G2 Forbes and Deloitte Technology Fast 500 for our culture innovation leadership compensation and more. At Hiya were a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo resulting in an energized team thats passionate about their work. Youll love working here if youre looking for an innovative challenge thats disrupting an industry. Come join us!

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Required Experience:

Director