3P Carriers Manager II, Commercial Carriers

Commercial Carriers Manager in Brazil plays a crucial role in exceeding customer expectations during transportation. This multi-faceted position requires balancing tactical activities with strategic planning for transportation execution with 3P carriers. The role manages operations impacting quality (DEA - Delivery Estimate Accuracy) speed (C2P - Click to Promise) cost (CPP - Cost Per Package) and losses (DNR - Delivery Not Received and Returns). This includes managing relationships with 3rd party transportation providers driving tactical actions to balance Service Level Agreements with Operational Costs and overseeing all aspects of 3P carrier operations including capacity planning continuous improvement coverage expansion peak readiness and delivery speed definition.

Key job responsibilities
Build and maintain strong working relationships with 3P carriers and internal stakeholders
Lead the end-to-end launch and ramp-up plan for new carriers in the operation including due diligence systems integration pilot execution volume ramp and steady-state transition
Define and monitor ramp-up milestones SLAs and go/no-go criteria for new carrier launches
Analyze network losses and implement improvement plans
Coordinate package return processes for Fulfillment Centers and Sellers
Track and report on key performance metrics
Identify and implement network efficiency improvements
Create and maintain performance dashboards using SQL and other analytical tools
Develop regular reporting cycles to track carrier performance and network health
Document and standardize processes for better team alignment
Identify trends and opportunities for optimization through data analysis
Work closely with Carrier Managers to implement improvement initiatives
Partner with Network Losses and S&OP teams to align on objectives
Contribute to process innovation to enhance operational efficiency

- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelors degree
- Experience in project and program management
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience working cross functionally with tech and non-tech teams
- Speak write and read fluently in English at C1 level or above

- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience communicating results to senior leadership

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