3P Carriers Manager, Commercial Carriers

The Commercial Carrier Manager owns the operational performance management and carrier onboarding execution for Brazils Third Party Carriers network. This role combines analytical depth with operational ownership the Carrier Manager independently manages carrier performance cycles leads root cause investigations drives corrective action plans with carrier partners and owns the end-to-end operational onboarding of new carriers into the Amazon network. With 6 new carriers being onboarded by year-end this role is critical to ensuring seamless integration while maintaining performance standards across the existing carrier base. The Carrier Manager operates with significant autonomy making data-driven recommendations that directly influence carrier strategy and network capacity decisions.

Key job responsibilities
Performance Management & Root Cause Analysis
Own end-to-end carrier performance management across all 3P partners independently tracking DEA (Delivery Estimate Accuracy) CPP (Cost Per Package) DNR (Delivery Not Received) Returns MNR (Manifested Not Received) and ERD (Estimated Return Date) metrics
Conduct deep-dive root cause analyses on performance deviations and develop corrective action plans with carrier partners driving accountability through structured follow-ups
Lead weekly/bi-weekly operational review meetings with carrier POCs presenting performance data and negotiating improvement commitments
Build and maintain automated dashboards and reporting mechanisms that provide real-time visibility into carrier health
Proactively identify performance trends and propose countermeasures before issues escalate to leadership
Carrier Onboarding & Network Integration
Own the operational onboarding process for new carriers end-to-end from configuration ticket management through first-package delivery and performance stabilization

- Bachelors degree or equivalent
- Experience in program or project management
- Experience in supply chain
- Experience in Business English skills both verbal and written

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

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