Human Resources Manager

Job Title: Human Resources Manager

Industry: Luxury Travel & Tourism / Hospitality
Reports To: Managing Director / Executive Leadership Team

Our client in the HR industry is looking for an experienced and dynamic Human Resources Manager to lead and manage the full HR function across a diverse multi-site operation.

This role requires a strategic yet hands-on HR leader who can partner with executive management while ensuring consistent implementation of HR best practices across all business units.

The Human Resources Manager will be responsible for both strategic and operational HR leadership including industrial relations compliance recruitment talent management and workforce planning. The role also involves managing expatriate work permits driving employee engagement and fostering a high-performance culture.

The successful candidate will act as a trusted advisor to senior leadership while ensuring alignment between HR strategy and overall business objectives.

• Develop and implement HR strategy aligned with business goals

• Partner with executive leadership on organisational development and workforce planning

• Drive succession planning and leadership development initiatives

• Develop and maintain HR policies and procedures in line with legislation and best practice

• Prepare HR reports metrics and workforce analytics

• Lead all industrial relations matters across the organisation

• Advise management on labour law disciplinary procedures and employee relations

• Manage disciplinary hearings grievances investigations and appeals

• Conduct complex workplace investigations

• Represent the organisation in labour disputes where necessary

• Maintain strong relationships with employee representatives and stakeholders

• Proactively manage employee relations to minimise risk

• Oversee recruitment for management and specialist roles

• Develop and implement effective recruitment strategies

• Manage relationships with recruitment agencies

• Participate in senior-level interviews

• Oversee onboarding and induction processes

• Ensure compliance with employment legislation and internal policies

• Promote a positive organisational culture

• Coach and support managers on people management practices

• Oversee performance management systems

• Drive employee engagement and retention initiatives

• Manage conflict resolution processes

• Oversee expatriate work permit and visa processes

• Ensure compliance with labour and immigration laws

• Maintain accurate employee records and documentation

• Monitor legislative changes and advise management accordingly

• Identify training and development needs across the organisation

• Develop leadership and succession programmes

• Coordinate internal and external training initiatives

• Promote continuous professional development

• Oversee HR administration and personnel records

• Ensure integrity and accuracy of HR information systems

• Prepare monthly HR reports

• Maintain strict confidentiality of employee information

• Ensure compliance with internal policies and procedures

• Liaise with payroll on employee changes onboarding and terminations

• Administer employee benefits for management staff

• Ensure accurate HR data submission for payroll processing

• Support salary reviews and benchmarking exercises

• Employee relations outcomes

• Time-to-fill vacancies

• Employee retention rates

• Labour law compliance

• Employee engagement levels

• Training completion rates

• HR reporting accuracy

• Performance management completion

• Workforce planning effectiveness

• Work permit processing timelines

• Bachelors Degree in Human Resources Business Administration Industrial Psychology or related field

• Professional HR certification or membership is advantageous

• 8 10 years of HR experience including at least 5 years in a senior HR management role

• Strong industrial relations experience

• Experience managing large workforces (100 employees)

• Experience in multi-site operational environments

• Proven experience managing expatriate work permits and immigration processes

• Experience supporting executive leadership

• Strong knowledge of labour legislation and industrial relations

• Experience in disciplinary processes and investigations

• Conflict resolution and negotiation skills

• Workforce planning and organisational development

• Performance management systems

• HR policy development and compliance

• Recruitment and talent acquisition

• Payroll processes and coordination

• HR information systems

• Advanced Microsoft Office skills

• Strategic thinking and planning

• Strong leadership and management capability

• Commercial awareness

• Excellent communication and interpersonal skills

• High integrity and professionalism

• Strong influencing and negotiation skills

• Analytical and solution-oriented mindset

• High attention to detail and organisational skills

• Ability to work independently and under pressure

• Adaptability and resilience

• Passion for people development

• Strong understanding of operational environments

• High ethical standards

• Ability to build trusted relationships at all levels

• Calm objective and decisive in handling sensitive matters

• Passion for sustainability and service excellence