GM Operations Manager


Job Location:

Maun - Botswana

Monthly Salary: P 40000 - 40000
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

GM Operations Manager Luxury Lodge Portfolio Maun Botswana

Kendrick Recruitment is currently seeking an experienced and driven GM Operations Manager for a luxury lodge portfolio based in Maun Botswana.

This is an exciting opportunity for a highly organised and strategic hospitality professional to oversee multiple lodge operations ensuring exceptional guest experiences strong financial performance and operational excellence across the portfolio. The role is ideally suited to a senior leader with extensive safari lodge experience and a passion for developing high-performing teams.

Package


Salary: P40000 Gross per month
Live-in position
Accommodation and meals provided
Couple applications welcome (joint salary package of P50000 Gross)


The Role

The GM Operations Manager will provide leadership and operational oversight across the lodge portfolio ensuring that all properties consistently deliver exceptional guest experiences while meeting financial and operational objectives. This role requires a hands-on leader with strong commercial acumen excellent people management skills and a deep understanding of luxury safari operations.

Key Responsibilities


Oversee the day-to-day operations of multiple luxury lodge properties
Drive operational excellence and ensure consistency across the portfolio
Monitor and improve guest satisfaction and service standards
Support and mentor Lodge Managers and departmental leadership teams
Develop and implement operational strategies to achieve business objectives
Monitor budgets financial performance and cost controls across all properties
Conduct regular property visits audits and operational reviews
Oversee staff recruitment training development and succession planning
Ensure compliance with company policies health and safety regulations and industry standards
Work closely with finance reservations maintenance and support departments
Analyse operational performance and implement continuous improvement initiatives
Manage stakeholder relationships and contribute to business growth strategies


Requirements


Proven experience in a senior operational leadership role within luxury safari lodges or hospitality portfolios
Strong understanding of multi-property management and remote lodge operations
Excellent financial management budgeting and reporting skills
Demonstrated success in leading and developing hospitality teams
Strong guest relations and service excellence background
Exceptional organisational and project management abilities
Experience implementing operational systems and standards
Excellent communication and leadership skills
Computer literacy and experience with hospitality management systems
Ability to travel regularly between properties


Personal Attributes


Strategic thinker with strong commercial awareness
Inspiring and approachable leader
Highly organised with exceptional attention to detail
Solutions-driven and proactive
Professional adaptable and resilient
Passionate about luxury hospitality and guest experience
Committed to team development and operational excellence


Couple applications are welcomed. This opportunity may suit an experienced hospitality couple looking to take the next step within a luxury safari environment.

Please note: Due to the high volume of applications received only shortlisted candidates will be contacted. If you do not hear from us within 7 working days please consider your application unsuccessful.




Required Skills:

Experience

GM Operations Manager Luxury Lodge Portfolio Maun BotswanaKendrick Recruitment is currently seeking an experienced and driven GM Operations Manager for a luxury lodge portfolio based in Maun Botswana.This is an exciting opportunity for a highly organised and strategic hospitality professional to o...

About Company

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Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more

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