GM Operations Manager

Kendrick Recruitment

Job Location:

Maun - Botswana

Monthly Salary: P 40000 - 40000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

GM Operations Manager Luxury Lodge Portfolio Maun Botswana

Kendrick Recruitment is currently seeking an experienced and driven GM Operations Manager for a luxury lodge portfolio based in Maun Botswana.

This is an exciting opportunity for a highly organised and strategic hospitality professional to oversee multiple lodge operations ensuring exceptional guest experiences strong financial performance and operational excellence across the portfolio. The role is ideally suited to a senior leader with extensive safari lodge experience and a passion for developing high-performing teams.

Package

Salary: P40000 Gross per month

Live-in position

Accommodation and meals provided

Couple applications welcome (joint salary package of P50000 Gross)

The Role

The GM Operations Manager will provide leadership and operational oversight across the lodge portfolio ensuring that all properties consistently deliver exceptional guest experiences while meeting financial and operational objectives. This role requires a hands-on leader with strong commercial acumen excellent people management skills and a deep understanding of luxury safari operations.

Key Responsibilities

Oversee the day-to-day operations of multiple luxury lodge properties

Drive operational excellence and ensure consistency across the portfolio

Monitor and improve guest satisfaction and service standards

Support and mentor Lodge Managers and departmental leadership teams

Develop and implement operational strategies to achieve business objectives

Monitor budgets financial performance and cost controls across all properties

Conduct regular property visits audits and operational reviews

Oversee staff recruitment training development and succession planning

Ensure compliance with company policies health and safety regulations and industry standards

Work closely with finance reservations maintenance and support departments

Analyse operational performance and implement continuous improvement initiatives

Manage stakeholder relationships and contribute to business growth strategies

Requirements

Proven experience in a senior operational leadership role within luxury safari lodges or hospitality portfolios

Strong understanding of multi-property management and remote lodge operations

Excellent financial management budgeting and reporting skills

Demonstrated success in leading and developing hospitality teams

Strong guest relations and service excellence background

Exceptional organisational and project management abilities

Experience implementing operational systems and standards

Excellent communication and leadership skills

Computer literacy and experience with hospitality management systems

Ability to travel regularly between properties

Personal Attributes

Strategic thinker with strong commercial awareness

Inspiring and approachable leader

Highly organised with exceptional attention to detail

Solutions-driven and proactive

Professional adaptable and resilient

Passionate about luxury hospitality and guest experience

Committed to team development and operational excellence

Couple applications are welcomed. This opportunity may suit an experienced hospitality couple looking to take the next step within a luxury safari environment.

Please note: Due to the high volume of applications received only shortlisted candidates will be contacted. If you do not hear from us within 7 working days please consider your application unsuccessful.

Required Skills:

Experience

GM Operations Manager Luxury Lodge Portfolio Maun BotswanaKendrick Recruitment is currently seeking an experienced and driven GM Operations Manager for a luxury lodge portfolio based in Maun Botswana.This is an exciting opportunity for a highly organised and strategic hospitality professional to o...