Warehouse Software Applications Engineer

We are looking for a highly motivated and Warehouse Software Applications Expert who combines deep technical expertise with a passion for customer success and continuous improvement.

In this role you will not only resolve complex software and automation challenges but also help customers maximise the value of their warehouse operations. Acting as a trusted advisor you will work closely with customers project teams developers and service partners to optimise processes drive software adoption support strategic initiatives and create long-term customer satisfaction and business growth.

In short you:
Enter a varied role that combines in-depth troubleshooting with project-based work. You take ownership of analysing complex incidents and improving system performance to supporting software rollouts test new functionalities creating troubleshooting documentation driving continuous improvements and collaborate with developers and service providers.
 

Responsibilities

Take ownership of complex incidents escalated from Level 1 Support or Key-Users;

Analyse errors in WMS/WCS conveyor systems or automated storage systems;

Collaborate closely with developers PLC engineers and external service providers to resolve issues;

Support system updates configuration changes and rollout of new functionalities;

Investigate integration and interface problems between WMS WCS PLCs and material flow systems;

Create detailed troubleshooting documentation escalation reports and recommendations for Key-Users;

Provide guidance to Level 1 Support for recurring problems and knowledge sharing

Participate in testing and validation of system changes before deployment.

You are willing to participate in our 24/7 standby service and eventually transition into a shift system.

Qualifications :

• Technical degree or equivalent experience (e.g. IT automation mechatronics industrial engineering)
• Solid knowledge of WMS/WCS automated storage systems conveyors and PLCs
• Hands-on experience in troubleshooting software and hardware integration issues
• Understanding of databases SQL queries and system logs for root-cause analysis
• Strong problem-solving analytical and communication skills
• Fluent in English (written and spoken).

Additional Information :

What do we offer you

• A place in an enthusiastic young organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative. 
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits: 
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8)
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)

Unsolicited representations by third parties (recruitment agencies headhunters ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.

Remote Work :

No

Employment Type :

Full-time