Tooling Specialist – Xurrent ITSM Job ID JP054218

We are looking for an experienced Tooling Specialist to support the implementation and optimization of a modern ITSM platform based on Xurrent replacing legacy incident and workflow management tools.

• Configure and implement ITSM modules within Xurrent
• Set up workflows forms automation rules and service catalogs
• Ensure an out-of-the-box (OOTB) approach aligned with ITIL best practices
• Support rapid deployment of key ITIL processes through templates and workflow accelerators
• Advise stakeholders to avoid unnecessary customizations and improve process standardization
• Create and maintain functional documentation configuration guides and operational runbooks
• Support testing validation user adoption and knowledge transfer activities
• Collaborate with internal teams and external partners to ensure efficient delivery
• Develop and support integrations using REST APIs scripting and JSON data exchanges

• Strong hands-on experience with Xurrent implementation and configuration
• Expertise in ITSM and ITIL processes
• ITIL v4 certification required (ITIL v5 is a plus)
• Experience with:
  • Workflow automation
  • REST API scripting
  • JSON integrations
  • ITSM governance and process optimization
• Strong documentation and communication skills
• Results-oriented with a pragmatic approach

• French or Dutch: native/fluent level
• English: professional working proficiency

• Onsite role
• Location: Brussels