Job Description

Are you an IT professional who loves solving problems improving systems and keeping critical technology running flawlessly Do you want a role where your work directly impacts thousands of customers every day Do you want a role that works with modern retail technology supports exciting projects collaborates across borders and helps shape the future of our retail ecosystem.

Join our Retail IT Operations team and play a key role in delivering secure stable and efficient operations across Circle Ks European retail estate. This is a handson highvisibility role where youll be at the heart of the technology that powers our stores fuel operations and customerfacing systems.

Your work directly impacts real customers and frontline store operations every day. No two days are the same and its a mix of engineering problemsolving and projects. Youll collaborate with talented teams across Europe and within a global organization. Youll help drive transformation in a fastmoving innovationfocused industry.

If youre proactive curious technically strong and thrive in a fastmoving environment wed love to meet you.

As a System Engineer you will:

• Serve as a Tier 2 technical expert supporting L1 and L3 teams partners vendors local business and stores.

• Support POS Back Office Forecourt and Payment technologies.

• Configure maintain and support devices and applications across the retail estate.

• Support store lifecycle activities and business initiatives new site openings migrations and closures.

• Manage software rollouts patching and security updates across the estate.

• Resolve incidents problems and support changes collaborating with L1 L3 SMEs and support teams where required.

• Monitor and resolve system alerts to ensure uptime and stability.

• Support communication services including WAN LAN and WiFi technologies.

• Work closely with key vendors to ensure service quality and SLA performance.

• Contribute to continuous improvement in the operations area.

• Maintain accurate documentation and help embed best practices across teams.

• Deliver training knowledgesharing and support project initiatives.

• Contribute to operational excellence helping reduce recurring issues and improve system stability.

Skills & Experience

• IT Diploma or Degree.

• 35 years experience in IT operations service desk field service or retail IT.

• Handson support experience in multisite or distributed environments.

• Knowledge of POS Back Office Forecourt and Payment systems.

• Background in convenience IT retail or fuel is highly beneficial.

• Experience with TSG and Dover solutions are an advantage.

• Experience with Eurodata solutions is an advantage.

• Strong troubleshooting skills and understanding of IT infrastructure.

• Familiarity with ITSM tools and ITIL processes.

• Excellent communication and stakeholdermanagement abilities.

• Ability to coordinate work across multiple sites and vendors.

• Experience with managing external partners and key vendors is beneficial

• Scripting skills (e.g. PowerShell) are a plus.

• Strong documentation organization and timemanagement skills.

• Fluent in English and the local country language.

• Proactive solutionsfocused and committed to delivering great service.