ServiceNow ITSM Functional Consultant Job ID JP054320

We are seeking an experienced ServiceNow ITSM Functional Consultant to support the implementation configuration and continuous improvement of a ServiceNow platform within a large public-sector environment. The consultant will act as the bridge between business stakeholders and technical teams ensuring solutions align with business requirements and ITIL best practices.

• Gather analyze and document business and functional requirements for ITSM processes.
• Configure and optimize ServiceNow modules including Incident Change Problem Request Management and CMDB.
• Translate business needs into functional specifications and support technical implementation.
• Design and maintain workflows business rules forms and UI policies.
• Coordinate with business users project teams and technical stakeholders.
• Support integrations with external systems using REST/SOAP APIs LDAP and SSO.
• Ensure solution quality through testing documentation and knowledge transfer.
• Deliver user training and support change management activities.
• Monitor platform adoption and recommend process improvements aligned with ITIL standards.

• Minimum 5 years of experience in ServiceNow and ITSM environments.
• Strong expertise in ServiceNow ITSM modules.
• Solid understanding of ITIL processes (Incident Problem Change Request Management).
• Knowledge of CMDB concepts and service management best practices.
• Experience with REST/SOAP integrations LDAP and Single Sign-On (SSO).
• Basic knowledge of JavaScript and HTML.
• Strong requirements gathering analysis and stakeholder management skills.
• Experience working in ITIL v3 or ITIL v4 environments.

• Analytical and solution-oriented mindset.
• Strong communication and facilitation skills.
• Ability to bridge business and technical teams effectively.
• Organized proactive and quality-focused.

• Native-level French or Dutch.
• Good working knowledge of English.

• Hybrid working model.
• Location: Brussels Belgium.