Service Manager JustCase JP055458

Service Manager JustCase Brussels Hybrid

We are looking for a Service Manager to take responsibility for the operational management of services within a large-scale case management environment. You will ensure service quality continuity and continuous improvement while coordinating closely with business stakeholders ICT teams and external suppliers.

As Service Manager you will:

• Manage the daily operations of application services including support and service desk activities
• Implement and coordinate ITIL processes including Incident Problem Change and Request Management
• Coordinate L1 / L2 / L3 support activities
• Monitor prioritize and follow up on incidents bugs and service requests
• Coordinate changes and controlled releases
• Define and monitor SLA and KPI performance
• Produce regular service management reports
• Act as the operational point of contact between business ICT teams and suppliers
• Identify opportunities for continuous improvement of services and processes
• Maintain operational documentation procedures workflows and runbooks
• Work effectively in a complex multi-stakeholder IT environment

We are looking for someone with:

• 14 years of experience in IT support ICT or service management
• Basic knowledge of ITIL principles and service management processes
• Strong analytical and organizational skills
• Excellent communication and coordination abilities
• A structured proactive and autonomous working style
• The ability to work effectively with multiple technical and business stakeholders

• ITIL certification or equivalent
• Experience within the public sector
• Experience in a judicial/legal environment
• Experience coordinating service desk or application support teams
• Familiarity with SLA/KPI monitoring and service reporting

Location: Brussels Belgium
Working arrangement: Hybrid
Duration: 12 months
Start: As soon as possible
Workload: Full-time
Rate: 500800/day

If youre an IT Service Manager with experience in ITIL incident management service delivery and stakeholder coordination wed be interested in hearing from you.