Senior Technician (Service Desk)

Who we are:

For more than 70 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA a team of 3000 civilian and military staff in 29 locations throughout Europe North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make data-driven decisions defend against cyber-attacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our order to keep this edge we aim to hire train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATOs Digital Endeavour. You will join CSU Brussels which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities the Secretary General the International Staff (IS) the International Military Staff (IMS) and other Customers in the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services and manages critical technological capabilities during peacetime crisis and war.

We are looking for a driven and enthusiastic Senior Technician who will take on the following roles and responsibilities:

Knowledge Management

Application Support

System Software

Incident Management

Customer Service Support

For a full list of duties please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.

Good knowledge of and experience in the installation maintenance and troubleshooting of OS Windows MS Office Visio MS Project and Internet Explorer;

Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN);

Experience is demanding customer facing roles and in end-user support in general;

Fluency in English both written and spoken

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;

5 year contract with competitive tax-free salary and household and childrens allowances;

Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

Excellent private health insurance scheme;

Generous annual leave of 30 days plus official holidays;

NATO Pension Scheme;

Development programs such as professional training wellbeing and more

To learn more about NCIA and our work please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender gender identity race ethnic or cultural origin age religion sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.