Senior Specialist Process Management-BOS000487

Location: Brussels / Flemish Administrative Centres
Start date: 1 October 2026
Duration: Until 30 September 2027
Work regime: Full-time
Remote work: Possible
Language: Dutch CEFR C2

We are looking for a Senior Specialist Process Management to help establish a clear practical and consistent approach to process management within a public-sector organisation.

You will contribute to the development of process governance methodologies and standards while also working hands-on with teams to analyse document and optimise business processes.

• Map end-to-end business processes together with relevant teams and stakeholders.
• Identify needs bottlenecks dependencies customer perspectives and opportunities for improvement.
• Analyse and optimise cross-functional processes including financial processes employee onboarding/offboarding and case management.
• Facilitate workshops with business and project stakeholders.
• Model processes using BPMN and clearly document process steps roles controls and information flows.
• Identify inefficiencies duplication unclear responsibilities and unnecessary process steps.
• Guide teams in implementing process improvements.
• Contribute to a pragmatic process management methodology and common standards.
• Support governance around process-oriented working.
• Share knowledge and help increase organisational maturity in process management.
• Lead and coordinate process-related projects and improvement initiatives.

• Minimum 5 years of experience in a public-sector environment.
• Minimum 5 years of experience leading and guiding projects.
• Minimum 5 years of hands-on experience with BPMN and digital tools for process modelling documentation and collaboration.
• Minimum 5 years of experience facilitating and guiding teams in process optimisation.
• Minimum 5 years of practical experience in process optimisation process documentation and process improvement.
• Demonstrable knowledge of process management methodology terminology organisational roles and processes.
• Experience facilitating workshops.
• Experience with Microsoft Visio is an advantage.
• Bachelors or Masters degree or equivalent through experience.
• Dutch at CEFR C2 level is mandatory.

• Experience within the Flemish Government.
• Experience in environments involving organisational change business process improvement and cross-functional projects.
• Experience working with complex processes involving multiple teams and stakeholders.
• Experience with Visio and other process modelling/documentation tools.

• Full-time assignment.
• Remote work is possible.
• Minimum 1 day per week from the main office in Brussels-North.
• An additional 1 day per week from a Flemish Administrative Centre of choice such as Bruges Ghent Antwerp Leuven Hasselt or Brussels-North.